Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

In this Whitepaper the diverse sets of consumer and business attitudes toward customer support are analysed, with an emphasis on social media and Mobile Device technology. This Whitepaper presents compelling evidence regarding the impact Customer Experience can have on business performance outcomes. This Whitepaper concludes by examining the critical issues that have been raised by the data, analyses the findings and presents a number of ideas that will help organisations minimise the challenges and risks that may occur when implementing a Customer Experience Strategy.
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The Evolution and Value of Purpose-Built Backup Appliances

This IDC White Paper explores the increased use and adoption patterns of PBBAs, both integrated and targeted, and the utility these appliances provide to customers in their data protection processes. In addition, this White Paper illuminates the customer value that Symantec's Backup Exec and NetBackup appliances bring to the data protection and recovery process.
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Pervasive technology trends shaping the business and the implication for your data center

Four technology trends - cloud computing, mobile technology, social collaboration and analytics - are shaping the business and converging on the data center. But few data strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM's predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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Analysis Tool TCO

The IBM Pureflex System TCO Analysis Tool was developed independently by leading ROI developer Alinean, Inc. This Analysis tool compares the total cost of ownership for the IBM PureFlex Solution versus a traditional dedicated or virtualized IT infrastructure by collecting information about the current computing needs and then projects the TCO for the two alternatives.
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Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and Accounting Operations

An analysis of data from 1,200 benchmarking study participants quantifies the benefits an organization can gain through the use of enterprise resource planning systems (ERP's). Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300 percent material improvements in efficiency, and as much as 65 percent reduction in costs associated with performing Finance and Accounting operations.
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10 Ways the Right Reference Architecture Can Boost Business Performance

With the growing demand for faster business applications and the rapid spread of technology trends, computing performance has never been more important. The challenges for midsize businesses are even greater. With fewer resources, IT teams in midmarket organizations need to be able to deliver mission-critical applications at full-horsepower. They also need to do more with less-more computing power with fewer servers, smaller teams and leaner budgets. This IT Managers' Journal delivers 10 Ways managers in midsize organizations can deliver more computing power. Topics covered include Linux servers, IBM Power Systems, SAP applications, a real-world case study showcasing the benefits of replacing underperforming servers, Big Data, server management techniques and more. Download this exclusive IT Managers' Journal and learn how to get more out of your data centers today.
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Total Economic Impact Study of IBM Storwize V7000 by Forrester

IBM commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Storwize V7000. This study illustrates the potential financial impact of using Storwize V7000 as a disk system and also to virtualize existing storage assets. The risk-adjusted ROI described in the study is 150% with a breakeven point (payback period) of only 15 months after deployment.
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Why Rational Development Solutions for Power?

Read about the real life experiences of two customers who used Rational Development Solutions for Power to save money and create workload optimized developers who were much more productive in meeting innovative business challenges than ever before.
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IBM Requirements management for smart products resources

If you are new to requirements management, or wish to improve your existing requirements management process, the resources in this e-Kit will provide you with useful guidance and advice. Learn what requirements management is and how it can help your organization improve quality, reduce costs and better meet customer needs.
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IBM SmartCloud Desktop Infrastructure Reference Architecture: Citrix VDI-in-a-Box powered by IBM System x

What if you could implement a more dynamic end-user delivery model that allows you to utilize all the devices while maintaining control and rapidly deploying new applications and services to better serve your customers' IBM® SmartCloud® Desktop Infrastructure for Citrix® VDI-in-a-Box is simple all-in-one virtual desktop infrastructure software, built on IBM System x® servers and powered by the latest Intel® Xeon® processors, that can help you quickly implement desktop virtualization to drive productivity while lowering your IT costs.
Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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Managing Data in Today’s Information Overloaded World

Increasingly demanding IT requirements are necessitating change to the data center network. The amount of data that is being collected is increasing and changing, organizations are finding new ways to analyze, evaluate, and use the information that they collect. Hardware trends are making it cost effective to capture new information sources and to automate data management. In the hardware arena especially, falling prices and increasing capacity for memory devices are reshaping the storage industry. Solid-state drives, large amounts of RAM, and new I/O technologies influence raw system performance. Read this paper to learn how system virtualization can improve the utilization of hardware, software, net-working and storage resources.
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Could your data center network do a better job supporting new technologies?

Increasingly demanding IT requirements are necessitating change to the data center network (DCN). Like servers and storage, the network needs to evolve to deliver the flexibility and scalability required by a more virtualized IT environment. In this interview, Michele Girola, IBM network integration services product manager, explains how to enhance your DCN to support evolving technologies today and in the future.
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PureFlex Systems running Red Hat Enterprise Solutions

The IBM PureFlex System-a completely integrated hardware and software solution-optimized with Red Hat Enterprise Linux can improve business responsiveness, making it easier to take advantage of the power of open standards while driving efficiency with integrated management.
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