Navigating the 7 Pitfalls of Incident Management

Technology organizations are constantly under pressure to do more with less. With the explosion in both complexity and quantity of applications and digital infrastructure teams need to support, it’s becoming even more critical for IT teams to invest in automation. Explore seven painful anti-patterns that can get in the way of automating incident response for faster resolution and fewer escalations. Learn how you can:

  • Prevent Incidents and Reduce Incident Duration
  • Reduce the Cost of Response
  • Share Knowledge and Continuously Improve

Learn how to tackle these issues to help your team achieve faster resolution and fewer incidents.

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Self-Service Operations

The speed, flexibility, and security controls dictated by today's business demands can't be met with the old practices that Operations has historically relied on. Self-Service operations is a key design pattern that allows organizations to move faster, be more flexible and lock things down. Read this ebook to learn how self-service operations allows you to:

  • Distribute and align operations activity to unlock the full potential of your people and move as fast as your business demands.
  • Experience fewer interruptions and less waiting, resulting in getting more done.

Learn why Self-Service operations is a straightforward, yet powerful operating model that should be in every IT leader’s playbook.

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What is Runbook Automation?

Operations teams feel beat down from working in a high pressure environment with tons of requests and rework. What will Runbook Automation do for your operations?

  • Less waiting and quicker turnaround times — Replace "open a ticket and wait" with "here's the button to do it yourself."
  • Fewer interruptions and escalations— Cut down on the repetitive requests that disrupt your already overworked subject matter experts and delay other work.
  • Shorter incidents — Enable those closest to the problem to take action quickly and effectively.

Learn how Runbook automation can easily translate expert operations knowledge into automated procedures that anyone in your organization can execute on-demand.

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What do your Peers have to Say about One Identity Safeguard

Privileged Access Management (PAM) is an established security countermeasure, but the current threat environment and compliance burdens render manual approaches to PAM inadequate. A PAM solution is now essential. A range of choices is available, with the next generation offering the best functionality with the least friction.

This paper examines the factors that go into selecting a PAM solution, based on experiences described by One Identity Safeguard users on IT Central Station. They recommend assessing a potential PAM solution for its ease of deployment and use, its transparency, scalability, and ability to work with existing IT and business operations.

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2020 KuppingerCole Leadership Compass for PAM

Privileged Access Management (PAM) is one of the most important areas of risk management and security in any organization. Privileged accounts have traditionally been given to administrators to access critical data and applications. But, changing business practices, hybrid IT, cloud and other aspects of digital transformation has meant that users of privileged accounts have become more numerous and widespread. To reduce the risk of privileged accounts being hijacked or fraudulently used, and to uphold stringent regulatory compliance within an organization, a strong PAM solution is essential.

This report is an overview of the market for Privilege Access Management (PAM) solutions and provides a compass to help buyers find the solution that best meets their needs. KuppingerCole examines the market segment, vendor functionality, relative market share, and innovative approaches to providing PAM solutions.

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Webinar – How to build a world-class API ecosystem

Today’s most successful organizations recognize that the experience they create for the participants in their API ecosystem will determine their success or failure. APIs are the new products and to treat them as such, a critical step in your journey is building a next-gen developer portal.

MuleSoft, in partnership with ProgrammableWeb, has developed a baseline methodology covering best practices to help you create a state of the art developer experience. In this webinar, we will demonstrate how MuleSoft’s Anypoint Platform can help you implement these best practices to win the hearts and minds of your developers.

We’ll cover how to:

  • Create a communication hub for your API ecosystem
  • Onboard developers with low friction experiences powered by Exchange and API Community Manager
  • Establish and signal trust through a developer relations strategy
  • Support users in developing their products using your APIs

Presented By:
Varun Krovvidi, Product Marketing Manager, MuleSoft
Matt McLarty, Global Lead of API Strategy, MuleSoft

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Webinar – A CIO guide to maximizing the value of integration and APIs

From our work with thousands of enterprise customers around the world, we’ve learned that API-led connectivity brings major benefits like increased speed, agility, and scalability. Now, CIOs and chief architects across all industries can measure these benefits objectively. In this webinar, Forrester consultant Corey McNair and MuleSoft head of advisory services Brandon Cohan will provide an overview on the quantifiable outcomes of MuleSoft’s API-led connectivity approach and unique methodology. Along the way, they’ll reveal best practices and frameworks for articulating the value of integration and APIs.

    In this webinar, you’ll discover:
  • How to measure the platform benefits and business outcomes of API-led connectivity.
  • The results of Forrester’s Total Economic Impact™ (TEI) study, which found 445% ROI for customers using Anypoint Platform.
  • An integration value framework to help IT leaders structure, calculate, and articulate the business impact of their integration efforts.

    Presented by:
  • Brandon Cohan, Head of Advisory Services, North America West & North, MuleSoft
  • Corey McNair, TEI Consultant, Forrester

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Report – Forrester Total Economic Impact of MuleSoft Anypoint Platform

Forrester Total Economic Impact (TEI) study found enterprise customers realize 445% ROI with MuleSoft’s Anypoint Platform over three years. Download this report for an analysis of the total value of integration for enterprise customers.

Key customer benefits:

  • $7.8M in benefits within three years.
  • 4X projects worked on over three years.
  • 90% developer time freed from maintaining APIs and integrations.
  • The Total Economic Impact™ Of MuleSoft’s Anypoint Platform, a commissioned study conducted by Forrester Consulting, August 2019.
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Whitepaper – The CIO guide to crisis recovery

Businesses around the world are reopening their workplaces. But what are the next steps for CIOs to orchestrate a safe, fast, and efficient return to and grow in the new normal? Use this step-by-step guide to quickly plan, manage, and deliver mission-critical IT projects and build an agile foundation for growth in the next normal.

    Download this actionable guide to:
  • Stabilize and respond quickly to future risk using APIs to unlock and integrate data.
  • Reopen safely using a connected view of employees and customers.
  • Build an agile business foundation to grow in the next normal.

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Whitepaper – Accelerating government IT innovation

Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission.

Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture.

Readers will learn:

  • Why government IT teams must move beyond point-to-point integration.
  • How API-led connectivity supports microservices adoption in government.
  • How government can use MuleSoft’s FedRAMP In Process integration platform to rapidly develop APIs and microservices.
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Whitepaper – API-led Connectivity for Australian Government

In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation.

The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity.

    In this whitepaper, you will learn:
  • Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT
  • How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity
  • How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital transformation and government IT modernisation

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Webinar – How to build a world-class API ecosystem

Today’s most successful organizations recognize that the experience they create for the participants in their API ecosystem will determine their success or failure. APIs are the new products and to treat them as such, a critical step in your journey is building a next-gen developer portal.

MuleSoft, in partnership with ProgrammableWeb, has developed a baseline methodology covering best practices to help you create a state of the art developer experience. In this webinar, we will demonstrate how MuleSoft’s Anypoint Platform can help you implement these best practices to win the hearts and minds of your developers.

We’ll cover how to:

  • Create a communication hub for your API ecosystem
  • Onboard developers with low friction experiences powered by Exchange and API Community Manager
  • Establish and signal trust through a developer relations strategy
  • Support users in developing their products using your APIs

Presented By:
Varun Krovvidi, Product Marketing Manager, MuleSoft
Matt McLarty, Global Lead of API Strategy, MuleSoft

View Now

Webinar – A CIO guide to maximizing the value of integration and APIs

From our work with thousands of enterprise customers around the world, we’ve learned that API-led connectivity brings major benefits like increased speed, agility, and scalability. Now, CIOs and chief architects across all industries can measure these benefits objectively. In this webinar, Forrester consultant Corey McNair and MuleSoft head of advisory services Brandon Cohan will provide an overview on the quantifiable outcomes of MuleSoft’s API-led connectivity approach and unique methodology. Along the way, they’ll reveal best practices and frameworks for articulating the value of integration and APIs.

    In this webinar, you’ll discover:
  • How to measure the platform benefits and business outcomes of API-led connectivity.
  • The results of Forrester’s Total Economic Impact™ (TEI) study, which found 445% ROI for customers using Anypoint Platform.
  • An integration value framework to help IT leaders structure, calculate, and articulate the business impact of their integration efforts.

    Presented by:
  • Brandon Cohan, Head of Advisory Services, North America West & North, MuleSoft
  • Corey McNair, TEI Consultant, Forrester

View Now