With so many software tools on the market, you must account all variables that come with approaching an ITSM tool vendor in order to achieve the best ROI. This guide outlines the 7 most common things to consider when selecting an IT Service Desk. Read now!
It isn't a secret - end users and customers are demanding increased efficiency and better service, putting IT service desk staff under constant pressure to provide the best level of support. Thankfully, there are new and improved technologies that make it easier for service desk employees to meet and exceed service level agreements in the modern enterprise.
Read the eBook, 5 Ways to Improve the IT Service Desk for Better End User Experience, written by ITSM expert Stephen Mann, as he focuses on ways to improve your end user's experience with IT Service Desk improvements.
Keeping costs low is a top priority for many organizations that implement IT Service Management best practices. Many organizations struggle to successfully find the balance of delivering services while staying within budget. Noted ITSM expert and author Stephen Mann shares his insights on how to improve service delivery and increase ROI in this eBook.
"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.
Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."
Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.
Learn the biggest threats to your organization and how to improve protection against:
CYBER RESILIENCE PREPAREDNESS. EXPERT INSIGHT, TIPS AND GUIDANCE
Navigating a turbulent cybersecurity climate can be hard – especially as threats like Petya and WannaCry continue to cripple organizations. Business disruption, downtime, technical failure and data loss are all real risk factors that can’t be ignored.
The power of preparedness is in your hands. It’s time to start thinking holistically about safeguarding against email-borne threats and mitigating risk – it’s time to implement a cyber resilience strategy.
Get expert insight, tips and guidance from industry thought leaders on how to build a cyber resilience plan for email in this e-book.
These days, we are witnessing the greatest expansion of information technology into business processes ever seen. Entire new businesses – running solely on the cloud, employing data in new and ingenious ways – are disrupting the corporate world to the point where even the largest organizations are fearing for their relevance. Today’s consumers are digitally empowered, not only with devices, but also an abundance of online resources.
Red Hat is the world’s leading provider of open source software solutions, using a community powered approach to provide reliable and high-performing cloud, Linux, middleware, storage, and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT.
Your organization's current-and future-digital transformation is based on your culture and technology choices. It is an evolutionary process, and the stages of change and the final result look different for each organization. This e-book examines the stages of "digital Darwinism" and helps you determine how your organization should evolve to effectively control your digital transformation- taking your technology "elephant" and teaching it to be agile, process -driven, and adaptive.
To successfully navigate workforce transformation, you need to consider both IT and end-user needs. Upgrading your hardware, and “right-sizing” it to fit your workforce only solves half the issue. On this video meetup we discuss the logistics, both operational and security that you’ll need to consider when managing your organization’s PC lifecycle, as well as how Dell can help get you there. This panel includes, Ian Haynes, Product Marketing Manager for Dell EMC and Jason Christensen, Dell EMC Product Development Manager.
Intel Inside®. Powerful Productivity Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Dell’s approach to PC Lifecycle management is designed to help customers make the change from IT maintenance to innovation all while controlling their PC infrastructure costs. With this eGuide IT professionals will learn how to deploy, secure, and support PCs with unparalleled efficiency leveraging Dell’s industry-leading hardware, services, and security solutions. Access the eGuide from Dell and Intel® and you will learn:
Intel Inside®. Powerful Productivity Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
When it comes to data protection and business continuity, what is your goal? That’s easy – a solution you know will work every time, protecting everything you have in your data center with absolutely zero downtime and zero data loss. Selecting the right solution is increasingly more than just about basic backup. Learn what to look for, and potential gaps in coverage, to put your organization in the best position to achieve the lofty goal of total protection.
Most reports on data protection and business continuity highlight the need for vigilance against external threats. You read a lot about the negative business impacts of hurricanes, tornadoes, earthquakes, fires and malware, but a different class of threats are far more prevalent – those created by your own employees.
Download this guide to get the five employee habits that threaten your IT organization
Breaking news about cyber attacks has reached an all-time high recently, with ransomware attacks topping the list. Decades after Dr. Joseph Popp orchestrated the first ransomware attack in 1989, ransomware has been gaining momentum in recent years. Just this May, the WannaCry ransomware attack infected roughly 300,000 computers across 150 countries.
Ransomware attacks like WannaCry have affected all verticals, irrespective of the size of organizations. Security experts agree that beefing up IT security to combat ransomware attacks definitely helps organizations stay vigilant and escape threats. There are many antivirus solutions which can help detect ransomware attacks, but this kind of threat detection is fundamentally a reactive approach that can only reduce the spread of infection, not prevent it entirely.
Download our free e-book and start defending your organization against ransomware attacks.
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day.
Join this on demand webcast today to learn about IDC’s view of the PC market, powered by Intel® Core™ processors, where it is headed, and best practices associated with their deployment optimization model.
Speakers:
Join this on demand webcast from Dell and Intel® today
Intel Inside®. Powerful Productivity Outside.
Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries