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Leveraging Your Service Desk to Scale Your MSP Business

For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.

Configuration, not Coding: How CA Cloud Service Management Speeds Deployment and Time to Value A Cloud

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.

CA Cloud Service Management Data Sheet

IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.

Veeam Data Center: The Challenge of The Always-On Business

The Veeam Data Center Availability Report 2014 investigates the increasing demands organizations face to provide an ‘Always-On Business’, what actions they are taking to meet those demands, and how successful their actions are. Following on from previous Veeam Data Protection Reports, this report investigates whether existing solutions can provide the always-on availability that businesses demand in the 21st Century.

Virtual Backup Strategies: Using Storage Snapshots for Backups

Effective data protection is a mandatory element in the modern IT environment. Historically, backup strategies were confined to the last few chapters in an administrator’s manual and treated like an afterthought. Now they sit firmly at the forefront of every CIO’s mind. The ability to continue business operations after a system failure and the need to fulfil stringent compliance requirements have made backup a necessity—not only for business continuity, but also for business survival. The question organizations need to ask about data protection is not whether to backup their data, but how to backup their data.

How to Gain Visibility into Spreadsheet Usage and Manage Risk

Spreadsheets aren’t the enemy, but errors and mistakes within them can be. In spite of efforts to eradicate them, spreadsheet usage is growing. Organizations need to minimize risk. Incisive Software’s whitepaper outlines “How to Gain Visibility into Spreadsheet Usage and Manage Risk.

Click here to download the whitepaper.

Why You Need Business Process Management

This white paper is aimed at those interested in enhancing the efficiency of their business by the use of BPM technology. It will demonstrate how BPM can make a positive impact on the all-important bottom line by the use of business rules and process management, and show how the features and capabilities of JBoss BPM Suite provide the ideal platform for your business.

Mobility in Financial Services: A Checklist Towards Regulatory Compliance

Like business leaders in every industry, decision makers in Financial Services (FS) organizations are increasingly turning to mobility to deliver on strategic objectives. They understand that mobilizing business processes can help improve customer satisfaction and response times; boost employee productivity; increase competitive advantage, and much more.

Most CIOs in these industries want nothing more than to help their line-of-business colleagues uncover new opportunities for growth.

Best Practices in BYOD: How Smart Enterprises Are Making It Work

Today, employees are tech savvy and want more of a say about the tools that they use to get their work done. But BYOD creates a number of challenges when it comes to enterprise mobility, and it’s essential that organizations know how to go about finding – and managing – the Enterprise Mobility Management (EMM) platform that meets their needs today and will continue to in the future. Because BYOD will undoubtedly expand to include other technologies, devices, and mobile endpoints.

Maximize Productivity Through Mobile-Optimized Collaboration

Taking care of business in the 21st century means tapping into the collective creativity of employees. Equipping the modern workforce with conferencing, communications and other collaboration software and services is driving businesses of all sizes to reach new levels of productivity.

But why should teamwork take a hit when employees are away from the office?

Mobile Device Ownership – How to choose the right mix: BYOD/COPE/CYOD/COBO

Until recently, every second story in enterprise IT news seemed to be about the ‘Bring Your Own Device’ (BYOD) phenomenon and its ever-increasing stronghold on the enterprise world. And indeed, recent research suggests that roughly 60% of global businesses may have implemented some form of BYOD already.

Mobility in Government Services: A Checklist Towards Regulatory Compliance

Government organizations and their agencies, partners and suppliers are under intense pressure to wring maximum value from taxpayers’ money – which means tapping in to new tools that can help increase productivity, drive efficiency, improve service and cut costs. Innovation in the mobile space has created a host of new opportunities for government departments to accomplish all of these goals, and more.

Protection for Every Enterprise: How BlackBerry Security Works

The BYOD trend has re-shaped enterprise mobility. While its pros and cons are debated endlessly in the media, there’s no denying the fact that with consumerization comes the co-mingling of personal and work use cases – and pure consumer devices offer no integrated protection against sensitive enterprise data leaking through personal channels.

As enterprises mobilize business processes, more and more sensitive data passes through and resides on mobile devices.

Taming Mobile App Chaos for Businesses & End Users: The Next Generation of Mobile Application Management

Though smartphones, tablets and other devices continue to dominate the spotlight, the real stars of the next phase of the enterprise mobility evolution will be mobile apps. The introduction of innovative mobile apps and the mobilization of business processes will play leading roles in assisting enterprises of all sizes in realizing their enterprise mobility ambitions. To keep those plans on track, though, enterprises will need to adopt a mobile application management (MAM) strategy that gives IT the oversight to safeguard corporate data and end users the freedom and flexibility to ascend to new levels of productivity.

A next-generation MAM strategy, tightly integrated into an overall Enterprise Mobility Management (EMM) solution, is a core requirement of organizations focused on maximizing the business-transforming benefits of enterprise mobility.

The Critical Role of Support: In Your Enterprise Mobility Management Strategy

Support is an essential element of any Enterprise Mobility Management (EMM) strategy. In the emerging EMM market, where different flavors of support are being offered by a variety of vendors with vastly different levels of expertise, integrating the right support into your EMM solution will maximize your mobility uptime, help to preserve business continuity and strengthen customer faith in your ability to deliver on your promises.

With the increasing acceptance of BYOD (Bring Your Own Device) in the enterprise, it’smore important than ever for your support partner to effectively cover your entire mobile environment, across all platforms. And it’s critical to select a strategic partner who will be there to support you before your deployment, while it’s underway and long afterward.