Magic Quadrant for IT Service Support Management Tools

To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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Moving Beyond the Costs and Risks of IT Friction

In a first-of-its-kind study, IDC has docu­mented the costs of business risks cre­ated when business and IT teams fail to communicate effectively. Hear how enterprises are addressing the friction associated with IT needs and the gaps and opportunities that exist between business needs and IT service delivery models.
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Delivering on Promise of Digital Transformation

Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.
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Data Deduplication in Windows Server 2012 R2 in Depth

Data deduplication has been around for years and comes in many forms. Most people think about expensive storage arrays when they talk about deduplication but that is certainly not the only type of data deduplication technology.

This white paper examines the data deduplication technology embedded in Windows Server 2012 R2 and the benefits it can bring to your environment. The discussion includes how it works and the possible scenarios for using Windows Server 2012 R2 data deduplication.

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PCI DSS Compliance in Cloud Environments

PCI DSS is a pragmatic set of best practices and security measures that any organization must follow if they accept and handle cardholder data online. The standard encompasses network security, data protection, data encryption, system security, access control, ongoing monitoring and testing and security policy development.
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A Platform Without Boundaries Webinar Series

More than 90% of the Fortune Global 500 companies use Red Hat products and solutions. These successful enterprises achieve competitive advantage using stable, secure, open software foundations. Whether you’re ready for platform standardization, server virtualization, better management, or modern storage, you can improve efficiency and control costs with Red Hat® solutions.

Join Red Hat for this 3-webinar series where you’ll learn about:

• Building a platform without boundaries.
• Modernizing your IT infrastructure for increased efficiency.
• Proactively evolving your IT portfolio.

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The Total Economic Impact™ of PagerDuty

Every business today uses software to manage systems, deliver products, and empower employees to do their jobs. But software inevitably breaks, and when it does, businesses lose money – in the form of dissatisfied customers, missed SLAs or lost productivity. PagerDuty, an operations performance platform, solves this problem by helping operations engineers and developers more effectively manage and resolve incidents across a company’s global operations. Learn about how PagerDuty showed big savings for a global entertainment company with about 700 engineers over three years. In addition to annual cost savings of up to $938,000 and a net present value (NPV) of $1,640,000, the customer reduced MTTR for critical issues, increased customer retention due to improved system availability, and improved productivity for business end users and engineers. Download the September 2014 commissioned study, The Total Economic Impact™ of PagerDuty to learn more. The study was conducted by Forrester Consulting on behalf of PagerDuty.
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Is Your Middleware Sapping Performance?

Middleware systems play a critical role in delivering business data and are now an essential part of every IT environment. These tools keep data flowing, prevent problems, streamline, troubleshoot, guide administration and empower user self-service. Learn about BMC’s Middleware Management solution.
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Bridge the Gap between Network Ops and the Service Desk

Businesses can’t afford to let siloed approaches to incident management delay resolution and undermine IT productivity. BMC Intelligent Service Resolution bridges the gap between the service desk and network operations, and provides a unified, business-centric view across technologies, to help you resolve the right issues more quickly than ever.
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Case Study: IT Data Analytics – BMC Software

BMC Software is not only a provider of IT management software but also a consumer of that software. Learn how BMC IT uses BMCs TrueSight IT Data Analytics to drive business performance by getting to the root cause of issues by automatically searching log files for errors or service disruptions.
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Deliver the Future of IT Operations Today

Enterprise IT operations teams are struggling to keep pace with the business as well as cope with new technology trends. And, end users are demanding improved quality of service and no longer tolerate outages and slow response times. Learn how to get increased business insight and a modern user experience.
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History of Cryptography

This white paper presents a brief history of cryptography and how encryption-related technologies have evolved and will continue to evolve as well as the measures Internet users should consider when implementing modern encryptions.
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