Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World
Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.
This level of student support isn’t achievable with phone. Digital channels are essential to matching student expectations, particularly live chat and chatbots. To go above and beyond and stand out from competitors, schools need digital omnichannel.
Download this eBook to learn:
- Why schools must adopt digital support channels.
- How schools can use live chat and chatbots to meet student expectations.
- How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.
Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrollment this Fall
Over the past two years, postsecondary enrollment has decreased by 7.4% in the US. If that stat doesn’t get you thinking of new strategies to increase intake at your school this year, nothing will!
With such intense competition among universities and colleges, grabbing the attention of prospective students is no easy feat. And this is only half the battle – you now need to prove that your school is the right choice for them. While this is a complex battle, there is one very straightforward but crucial element that you must get right – student support.
This guide will lay out 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. You’ll also find success stories from other higher education institutions like Thompson Rivers University and Cambrian College who are benefiting from these strategies.
Download this slideshare and start reversing the enrollment decline!
Higher Education – Live Chat & Chatbot Benchmark Data 2022
Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.
Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.
Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:
- Customer satisfaction (CSAT)
- Wait time
- Chat duration
- Mobile live chats
- Total chats handled by chatbots
Your Grant Management Workbook
Nowadays, your grant management works involve a lot of operational and administrative responsibilities. When launching a grant project, one of your main focuses is to ensure that everyone follows the grant process's steps and remains efficient in delivering the required materials and reports. Your goal is to make sure that the grant goes to the nonprofit chosen and is implemented effectively.
In this ebook, you’ll find out how to make your Grant Management process easy and efficient.
Empower Your Corporate Social Mindset
Because the field of Corporate Volunteering is so vast, it is essential to lay the basis of it and start your volunteering journey with every piece of information and the best tips to run a smooth successful program.
In this handy ebook, you will find everything you need to make the most out of your Volunteering program, meaning:
- An insightful comment on how to adopt a corporate social mindset, based on the discussion Optimy had with the amazing speaker and writer Michael Alberg-Seberich.
- The best tips on how to plan and execute your Corporate Volunteering program.
- Tricks to grow your employee engagement for your volunteering activities.
- The secrets to overcoming the challenges you might face.
- An article to get a clear idea of why you might need a volunteering management software for your organization.
12 Charity Engine Recommended items to provide Vendors during a Nonprofit CRM Request for Proposal
Too often when nonprofits do Requests for Proposals for a Fundraising CRM or fundraising technology, they end up creating a Features Checklist Spreadsheet with four different types of feature/capabilities:
- Already have.
- Wish we had.
- Heard about & sounds cool.
- So brilliant we should apply for a patent.
Unfortunately, RFP’s by checklist can lead to incomplete decisions because the right solution for that org was never proposed. There are capabilities and ideas that people wouldn’t know to think of without knowing the full capacity of a technology product.
In this Charity Engine Guide, learn about 12 items you want to be able to provide the vendor, and how to prepare you and your team for a Nonprofit CRM Request for Proposal.
Year-End Giving: Ultimate Guide to Double Year-End Impact During A Pandemic
If you are wondering what your yearly big picture schedule should be like for your fundraising, look no further.
This eGuide with Charity Engine details helpful tips and steps you should take to get started on your Year-End Fundraising plans during this pandemic. This guide, along with Charity Engine's all-in-one CRM will provide everything you need to kickstart your fundraising campaigns for 2021.
Virtual Fundraising Events: A How-To Guide
Many nonprofits have postponed or canceled their events due to the COVID-19 pandemic. While it’s natural and healthy to mourn these lost opportunities, it’s just as important to look for positive learning opportunities that have come about as a result of these difficult times.
Organizations can take this time to get more involved with hosting virtual events for their supporters. When hosting a virtual event, the mindset and approach that your organization should take are similar to that of a live event even though the actual event process is different.
In this guide, learn about Charity Engine's process of plan, run, care, and repeat, and build the best foundation for your virtual event.
State of the Customer Data Platform
In the 2020 Tealium State of the CDP Report, we asked over 300 U.S. decision makers in marketing and data/analytics how they are leveraging CDPs today, the challenges they face with current vendors and their future plans for CDP technology. The results reveal that many organizations are still searching for the right solution: 58% of respondents with CDPs said they are planning to switch to a different provider within the next 12 months.
Something needs to change for customer data to reach its full potential. Businesses need greater clarity into what CDPs do, how to select the right CDP and how to optimize the technology — or they risk missing out on enormous CDP benefits.
Tealium Newsletter Featuring Gartner Analyst Note: Building a Foundation for a Data-Driven Customer Experience Future
Nearly a decade ago, advances in digital transformation and big data put achieving a 360-degree view of the customer on the roadmap for many organizations. Along the way, many companies focused their efforts on the experience layer, hoping to keep up with industry disruptors like Amazon and Apple, which have consistently raised consumers' expectations for what makes a great experience. As companies try to catch up, many miss the critical component behind this success; excellent customer data management.
Gartner: Before You Buy: A Guide For Choosing a Customer Data Platform
In this newsletter, Tealium features the Gartner report, Market Guide for Customer Data Platforms for Marketing. We aim to identify obstacles caused by fragmented customer data silos & establish how CDPs can help data & analytical professionals at enterprise companies improve their first party data management. The recommendations come as the result of a yearlong study, in which Gartner analysts surveyed more than 400 martech end users and technology vendors, and collaborated with high-tier industry publications & reports for secondary research. Consequently, they offer comprehensive insight into CDPs available from a variety of vendors, and factors to consider when evaluating implementation.
How Telefonica Reduced Complexity for MIMs Using Subscriptions & Flow Designer
A couple years ago, Telefonica teamed up with xMatters to transform the comps for MIMs. This process sought to use different tools like workplace or Facebook, to see if there could be improved communications with customers.
The team had trouble using JavaScript, and found the development environment was arcane and broken. They decided to use xMatters Help Pages to understand workflows and custom integration in order to optimize the platform. The team implemented a workplace designer and chatting integration, along with workplace and Facebook integration to streamline the communication process.
Learn more about Telefonica's journey, and how xMatters helped decrease the number of licenses needed for broadcast messages, and subsequently increased their reach of comms with ~600-700 more use cases.
2020 Report: State of the CDP
In the 2020 Tealium State of the CDP Report, we asked over 300 U.S. decision makers in marketing and data/analytics how they are leveraging CDPs today, the challenges they face with current vendors and their future plans for CDP technology. The results reveal that many organizations are still searching for the right solution: 58% of respondents with CDPs said they are planning to switch to a different provider within the next 12 months.
Something needs to change for customer data to reach its full potential. Businesses need greater clarity into what CDPs do, how to select the right CDP and how to optimize the technology — or they risk missing out on enormous CDP benefits.
The Path to Predictive Healthcare Experience
New drug and cancer treatments are being aided by AI, which can help determine the most effective pharmaceutical compositions or predict how a small molecule will bind to a target protein. CAT scans can be analyzed 150 times faster with AI than by human radiologists – detecting acute neurological events in just 1.2 seconds.
Gartner: Building a Foundation for a Data-Driven Customer Experience
Nearly a decade ago, advances in digital transformation and big data put achieving a 360-degree view of the customer on the roadmap for many organizations. Along the way, many companies focused their efforts on the experience layer, hoping to keep up with industry disruptors like Amazon and Apple, which have consistently raised consumers' expectations for what makes a great experience. As companies try to catch up, many miss the critical component behind this success; excellent customer data management.