How to Perfect Your Sales Process

Designing a sales process before you reach out to your prospects will help you win more sales with less effort. The best sales process will make it easier for leads to make their final buying decision. Plus, the process will suit most of your customers and be scalable as your organization grows.

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5 Essential Data Points to Consider When Selecting a Remote Support Solution

The better your engagement and support processes are, the more efficient and productive your business will be. But you need the right remote support tool and choosing the best one for your organization is critical to success. Look not at just the solution's features but also at what it offers you in the results. Many competitors and non purpose built support solutions won't give you the results you need to get the job done right and on time. Consider these results as you investigate the use of a remote support tool.
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Support Services as a Competitive Differentiator

Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications. Learn the necessary steps to transform your help desk in 2018.
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Biggest Tech Support Time Wasters

When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key - especially if the issues are actually easy to fix.This infographic highlights some of the biggest communication barriers to resolving tickets.
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The Real Value of Remote Support: Projecting the ROI of GoToAssist

Digital transformation initiatives are built upon the ability to leverage IT resources anywhere and anytime needed. Fast and effective support is a key foundational requirement in a digitally transformed world. This paper explores the business case for adopting GoToAssist. Technology Finance Partners, a firm specializing in producing ROI analysis, has cooperated with LogMeIn to estimate the value and overall ROI.
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How to Transform Employee Worst Practices Into Enterprise Best Practices

Despite all the funds you may have spent on state-of-the-art security software, the bad guys are just one gullible user click away from staging an all-out invasion.

Such incidents are skyrocketing. According to a recent study by Osterman Research, email is the most prevalent channel of infiltration into the enterprise. Yet by far the most effective strategy in combating these attacks is also one of the most poorly implemented – security awareness training.

Find out what the true best practices are for security awareness training – those that establish a human firewall to effectively block hackers and criminals, and keep you out of the headlines.

This whitepaper provides:

  • Top 10 Enterprise Security Best (and Worst) Employee Practices.
  • Clear direction on how to go about improving your organization’s security posture by “inoculating” employees who fall for social engineering attacks.

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How to Fortify Your Organization’s Last Layer of Security – Your Employees

People impact security outcomes, much more often than any technology, policy or process. Cyber security threats continue to proliferate and become more costly to businesses that suffer a data breach.

When it comes to combating these growing risks, most organizations continue to place more trust in technology-based solutions than on training their employees to be more aware of the threat landscape and able to recognize the red flags in cyber breach attempts.

Download this whitepaper to learn how to best combat these threats including 5 recommended actions you can take to fortify your organization's last layer of security - your employees.

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Forrester Total Economic Impact Study

KnowBe4 recently commissioned Forrester to conduct a Total Economic Impact™ (TEI) study, examining the potential Return on Investment (ROI) enterprises might realize by implementing the KnowBe4 Security Awareness Training and Simulated Phishing Platform.

The resulting research paper assesses the performance of the KnowBe4 Platform. How does 127% ROI with a one-month payback sound?

At the end of the study, you will have a framework to evaluate the ROI of the KnowBe4 Security Awareness Training and Simulated Phishing Platform on your organization, and how you can leverage your end-users as your last line of defense using KnowBe4.

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Employees at the Frontline in the Battle Against Ransomware

The recent escalating ransomware attacks have shown that no organization is safe and the effects of those attacks can be devastating. By many reports, ransomware has been already responsible for causing hundreds of millions of dollars in damages, with no end in sight. Find out how you can help to combat these attacks by training your employees to create a human firewall in the battle against ransomware.

This whitepaper answers questions to:

  • Is a ransomware attack presumed to be a breach?
  • How with little effort hackers are tricking your employees.
  • Can employees be trained to make better security decisions?
  • A Checklist for employees to help keep security top of mind.
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Best Practices for Protecting Against Phishing, Ransomware and Email Fraud

Organizations have been victimized by a wide range of threats and exploits, most notably phishing attacks that have penetrated corporate defenses, targeted email attacks launched from compromised accounts, and sensitive or confidential information accidentally leaked through email.

A survey conducted among corporate decision makers in early 2018 discovered that nearly 28% of organizations had experienced a phishing attack that was successful in infecting their networks. Don’t let this happen to your organization.

This new Osterman Research whitepaper outlines ten best practices to consider that show how a combination of risk assessment and audits of your current security posture, implementing end-user security awareness training, and establishing detailed security policies can protect your organization from ransomware, CEO Fraud and other phishing attacks.

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10 Simple Tips to Protect Your Organization from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

When you inevitably get hit by the ransomware epidemic, your options will be: pay the ransom (a bad idea), recover from backup (better, but still potentially costly), or stop ransomware before it ever locks up your data (the best).

Option 3 is not hard when you know how. Get the complimentary checklist, “10 Simple Tips to Protect Your Business from Ransomware”, and learn how to:

  • Close the most obvious vulnerabilities that ransomware uses
  • Train your users to avoid ransomware infections
  • Deploy the latest endpoint technologies to thwart ransomware attacks

Learn how to protect your vital business data and help put ransomware criminals out of business for good.

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5 Reasons to Improve Your Data Backup

Protecting your organization’s data has never been easy, and today’s dizzying pace of change in IT makes it even harder. Learn how you can quickly adapt your backup strategy to address challenges like surging data volumes and new malware threats.

Today’s IT managers have it rough. They are expected to support more users, more devices, and more data with the same limited resources, and that is even before they figure out how to deal with lethal new malware threats like ransomware. What is a besieged IT team supposed to do?

One place to start by downloading a complimentary tip sheet to help:

  • Identify and prioritize the top challenges to your data protection regimen
  • Consider some straightforward tactics to address these issues
  • Understand how emerging technologies like machine learning can help

In a world that’s constantly changing, it can be hard to navigate a clear path to robust data protection. Take advantage of this free tip sheet for some practical pointers today.

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Acronis Machine Learning on guard of your data

Introduced in January of 2017, Acronis Active Protection is an advanced technology that uses sophisticated analysis to monitor your system for any erratic behavior and quickly stop it. While performing well in independent testing and earning accolades from the media, Acronis has worked diligently to make it even better. The result is an improved version that incorporates machine learning and artificial intelligence technologies.

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IDC – Business Value of JBoss Fuse WP

“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.

By integrating with Red Hat Fuse, these organizations achieved:

  • An average three-year ROI of 520%.
  • A payback time of six months.
  • 5.5x more apps integrated per year.
  • 31% better app performance.
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All-flash Availability for the Always-On Enterprise

Together, Pure® Storage and Veeam enable the Always-On Enterprise™ to meet service level agreements (SLAs) for ALL applications and data.

The Pure Storage data platform powers virtualization by allowing administrators to consolidate workloads without sacrificing performance and to achieve 100% virtualization with confidence. Pure Storage enables scale from hundreds to thousands of VMs without disruption, and is completely managed inside vCenter.

Pure Storage FlashArray provides fast and reliable block storage for your production data, as well as local snapshots for rapid restore. FlashBlade™, a highly dense all-flash data platform designed for big data and concurrent workloads, enables you to store large data sets in a small data center footprint and restore them rapidly.

Veeam Software leverages virtual machine capabilities, Pure Storage snapshots, image based backups and cloud technologies that enable the Always-On Enterprise to achieve recovery time objectives (RTOs) and recovery point objectives (RPOs), of <15 minutes for All applications and data. Veeam simplifies IT operational management, mitigates risk and dramatically reduces capital and operational costs.

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