Why the Universal Data Hub?

Today’s business leaders are faced with an increasingly fractured vendor landscape leading to operational inefficiency, siloed teams, loss of consumer trust and legal risk and, worst of all, a disjointed customer experience. In a market where companies largely differentiate and scale on customer experience, this makes data strategy a vital component of organizational health.

Download our Universal Data Hub white paper to learn:

  • The 4 Core Problems Created by the MarTech Explosion – The gaps between marketing technologies and the data they leverage, left unaddressed, spread throughout an organization
  • What is a Universal Data Hub? And What are Its Key Tenets? – What it is and what should you look for when considering a centralized platform for your digital marketing stack
  • Functionality Checklist for a Universal Approach to Data – The key functionalities you need to consider and evaluate when implementing a universal data strategy

The data foundation you establish will not only allow for more effective and lucrative marketing now, but is a critical step to delivering on the value of all data sources in the future that are exploding with the advent of mobile, IoT, artificial intelligence and machine learning.

Companies that take a universal approach to data will immediately fill organizational and customer experience gaps, while laying the data infrastructure critical to competing in the future. Download our white paper today to get started.

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eBook: Blended AI for Customer Experience

Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.

Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.

Download the eBook and learn how Kate and Blended AI lets you:

  • Personalize self-service
  • Connect customer conversations
  • Create smart agent experiences
  • Start small and deploy fast with MicroApps

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eBook: Not All Cloud Contact Center Platforms Are Created Equal

Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important..

Download this eBook and learn:

  • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations.
  • The benefits of utilizing a platform built on microservices architecture.
  • How to take your business to the next level with a built to scale cloud contact center platform.

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Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

Discover which investments are critical and the advantages of:

  • Focusing on context and inquiry type to deliver the best customer experience
  • Using automation and AI to uncover new revenue streams and transform operations
  • Exploring new labor models to maximize human connections in a digital world
    • Get Whitepaper

    Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

    Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

    Discover which investments are critical and the advantages of:

  • Focusing on context and inquiry type to deliver the best customer experience
  • Using automation and AI to uncover new revenue streams and transform operations
  • Exploring new labor models to maximize human connections in a digital world
    • Get Whitepaper

    Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

    Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

    Discover which investments are critical and the advantages of:

  • Focusing on context and inquiry type to deliver the best customer experience
  • Using automation and AI to uncover new revenue streams and transform operations
  • Exploring new labor models to maximize human connections in a digital world
    • Get Whitepaper

    Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

    Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

    Discover which investments are critical and the advantages of:

  • Focusing on context and inquiry type to deliver the best customer experience
  • Using automation and AI to uncover new revenue streams and transform operations
  • Exploring new labor models to maximize human connections in a digital world
    • Get Whitepaper

    Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

    Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

    Discover which investments are critical and the advantages of:

    • Focusing on context and inquiry type to deliver the best customer experience
    • Using automation and AI to uncover new revenue streams and transform operations
    • Exploring new labor models to maximize human connections in a digital world

    Get Whitepaper

    Driving Risk out of Construction

    Transforming Your Business With An Operational Workflow Platform In the construction business, you’re under enormous pressure to run on-time and on-budget with the utmost focus on safety and quality. At the end of the day, your most important skill is to catch hidden risks before they become real problems with real impacts to the business.

    Unfortunately, antiquated paper and spreadsheet processes keep risks hidden and you stymied. To resolve this, leading construction firms like yours are embracing operational workflow platforms to better manage and streamline their work, data, and processes, while decreasing their costs.

    Read Driving Risk Out of Construction and learn how you can uncover and quickly act upon hidden risks caused by manual processes and disparate systems in order to reduce safety incidents and improve on-time delivery and quality.

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    Teleretinal imaging enables detection of diabetic retinopathy in primary care settings

    Change is required to eradicate diabetic retinopathy as a leading cause of severe vision loss and blindness. Teleretinal imaging in primary healthcare settings provides an option to improve early detection of diabetic retinopathy in patients living with diabetes.

    • With early detection, 95% of vision loss can be prevented.1
    • Achieve 90% compliance with diabetic retinal exams in one year.2
    • Improve value-based quality measures and population health management

      • Preventive intervention is key, as diabetic retinopathy is often asymptomatic; many patients are not even aware of their condition until it is advanced. Early detection in primary care settings helps to ensure vision-threatening diabetic retinopathy is identified early enough to prevent blindness.

      Download the whitepaper “The new front line for preserving vision in diabetic patients”.

      Featured Expert: Stephen G. Schwartz, MD, MBA, Associate Professor of Clinical Ophthalmology at University of Miami Miller School of Medicine.

      1 National Eye Institute, Facts About Diabetic Eye Disease. https://nei.nih.gov/health/diabetic/retinopathy.

      2 Mansberger SL, Gleitsmann K, Gardiner S, Sheppler C, Demirel S, Wooten K, Becker TM; Comparing the Effectiveness of Telemedicine and Traditional Surveillance in Providing Diabetic Retinopathy Screening Examinations: A Randomized Controlled Trial. Telemedicine and e-Health. December 2013, 19(12): 942-948. doi:10.1089/tmj.2012.0313.

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    Improving Access to Potentially Vision-Saving Diabetic Retinal Exams

    Diabetes is an epidemic. There are 44 million (12.9%) people living with diabetes in North America today, and by 2040 there will be 60 million (14.7%).1 Diabetic retinopathy is the leading cause of blindness in working-age adults. A paradigm shift is necessary to realize a significant decrease in the number of people suffering from severe vision loss and blindness because of undiagnosed diabetic retinopathy.

    Welch Allyn is leading the way with a simple and affordable turnkey solution enabling diabetic retinal exams in primary care settings. Making diabetic retinal exams more accessible means more patients who are not receiving annual exams can be conveniently examined for diabetic retinopathy.

    Download the whitepaper for more information on:

    • A new, patient-centered approach to diabetic retinal exams.
    • The benefits of teleretinal exams in primary care settings.
    • Turnkey programs with hardware, software and diagnostic services.

    1IDF Diabetes Atlas, Seventh Edition 2015, page 82. www.idf.org.

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    Eight everyday downtime realities—and how to handle them

    Even a momentary power hiccup can cost thousands of dollars, disrupt your users, disappoint customers and tarnish your company’s reputation. Rest assured—whether it’s a hurricane taking out the grid, employees accidentally deleting files, or sudden hardware failure—Eaton’s got downtime covered. Check out these eight common downtime realities and learn how to respond when IT disaster strikes.

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    14 Before-You-Buy UPS Tips

    Whether it’s an electrical outage, severe weather or a cyberattack, an IT disaster can strike at any time. No matter the threat, it’s your job to ensure uptime—and UPSs are often your first line of defense. So it’s important to pick the right UPS for the right job. These tips will help you select UPS models that protect your network and maximize ROI, whether you need them for desktop terminals, network closets or your server room.

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