“Omnichannel is the key to effortless and personal cloud customer service, yet Gartner and IQPC estimate that only 5% of companies offer true omnichannel".
So how do you get started? Here is a quick overview of what true omnichannel looks like, plus five keys for putting effortless and personal omnichannel customer service in play at your company, whether it’s big or small.
Both public and private organizations acknowledge that managing the PC life cycle becomes more complicated and expensive as the variety of PC devices and employee workstyles increase. In order to be fully productive, different groups of employees have different needs in terms of end-user device hardware, software, and configuration. Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® Core™ vPro processors and Dell’s ProDeploy Plus and ProSupport Plus services.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Networks used to be described as the backbone of the enterprise. Today, they might be better described as the lifeblood – vital to everyone in the digital age. If you don’t have your finger on the pulse of your whole network, you’re not meeting today’s demands – and won’t meet tomorrow’s either.
Download this eBook now and learn:
An EMA report that will help organizations with:
Get unified network performance monitoring for any size network.
CA Technologies next-gen network performance monitoring platform delivers a truly innovative NetOps experience—with unified network performance monitoring that brings broad capabilities to acquire, present and analyze network performance metrics across traditional, SDN, SDDC, SD-WAN, NFV and hybrid-cloud architectures in a one-dashboard experience.
While intended for system administration and the automation of daily maintenance and management tasks, PowerShell has become a preferred tool for cybercriminals. Using the framework’s flexibility to carry out reconnaissance, download payloads, and create lateral movement, threat actors are able to quickly create malicious scripts capable of downloading payloads, sniffing out passwords or even downloading and installing PowerShell if it isn’t already installed on the targeted computer. Fileless malware is able to intrude the system through PowerShell vulnerabilities, which raises the concern of PowerShell security issues for security leaders. This whitepaper delves into PowerShell's popularity amongst cyber hackers, how it is being leeched onto by threat actors, and how to protect your endpoints from increasing threat.
While intended for system administration and the automation of daily maintenance and management tasks, PowerShell has become a preferred tool for cybercriminals. Using the framework’s flexibility to carry out reconnaissance, download payloads, and create lateral movement, threat actors are able to quickly create malicious scripts capable of downloading payloads, sniffing out passwords or even downloading and installing PowerShell if it isn’t already installed on the targeted computer. Fileless malware is able to intrude the system through PowerShell vulnerabilities, which raises the concern of PowerShell security issues for security leaders. This whitepaper delves into PowerShell's popularity amongst cyber hackers, how it is being leeched onto by threat actors, and how to protect your endpoints from increasing threat.
Softchoice developed this Toolkit to help organizations better prepare for their Client Hardware Refresh . In most organizations, this is a major undertaking, and the task becomes even more complex if your offices are spread out across multiple regions .
Technology users’ work behaviors have changed considerably. Our research study revealed that 72% of employees now work remotely at least once per month . 62% of employees think they’re more productive working outside the office . And 70% of employees would quit their job for more flexible working arrangements somewhere else, including the chance to work from home more often . How people engage with work has changed over the years - employees need different devices, accessories, etc . to stay productive .
Dell has found a third of employees feel they have better technology at home than they have at work.
What does all of this mean for IT? First, you need to re-evaluate your client hardware decisions to better reflect the needs of your workforce . Do your current devices support future transformation?
This Toolkit will help you take the first steps in re-evaluating your end-users’ requirements . We also share how Softchoice’s IT Department approaches a major client hardware refresh for our 1,300 employees . You’ll also learn how to gauge the pulse of your organization, and make your investment decisions pop!
Interested in the advantages that a VMware ELA (Enterprise License Agreement) can bring to your organization?
See for yourself
DevOps is now widely accepted in software development because, by introducing a culture of collaboration and cooperation between development and IT operations teams, it enables features to be released faster to end users. But how can the database join the conversation? Can the same principles be followed, or should they be modified? How can increasing regulatory pressure around data privacy and protection be satisfied? What additional measures should be considered so that the security of data can be protected alongside the code and truly compliant Database DevOps is achieved?
This whitepaper details how and why DevOps can be applied to the database, and then outlines the steps necessary to include it in DevSecOps.
Continuous delivery has changed the rules of the game. It’s not just about moving from big bang releases to smaller, faster, more frequent releases. It’s about putting in place a process so that reliable software can be deployed without problems, at any time.
One of the biggest advantages is in automating the repetitive development and testing processes that development teams use to deliver, manage, and maintain applications and databases. From version controlling changes to deploying them to different environments, and, when ready, choosing to deploy to production, continuous delivery helps teams reduce risk and increase both efficiency and reliability in the software release process.
Businesses today face far more invasive and potentially damaging threats than at any time in the past. Your organization’s IT security is the first line of defense against incidents that can cause business interruption and data corruption. While backup should underpin every business’ data protection strategy, it is no longer enough. To truly protect data, you must deeply integrate security into backup and data protection processes.
Despite increasing attention to security, backup procedures are often neglected in overall security policies. Like the old adage says, an ounce of prevention is worth a pound of cure: stopping threats before they can cause irreversible data corruption can save your business the expense and effort of data restoration. In some cases, it can be the difference in your company’s survival.
It’s important to recognize that your backups contain all of your private and potentially sensitive company data. Unauthorized access or hacking into backups can result in intellectual property theft as well as information exposure that could damage your business.
Five benefits of supercharging your data security and compliance efforts with a security-specific big data lake
This paper describes the roadblocks that organizations may face as they seek to take their data security and compliance efforts to the next level while juggling multiple priorities, including:
The pages that follow will explore how organizations can take steps to address the hurdles above, and in doing so, reach new levels of efficiency and sophistication in data security and compliance management.
To defend your organization’s critical data against new malware threats like ransomware, you need innovative new technologies like machine learning (ML). Learn how ML-enhanced data protection works and how it can help.
Criminal hackers are churning out new malware threats faster that signature-based anti-virus software can keep up. The only way to defeat data-destroying attacks like ransomware is with counter-measures that can spot and terminate new threats on the fly.
Get a copy of this complimentary white paper for a quick tutorial on:
Lethal new threats to your data require adaptive defenses with the responsiveness of machine learning. Learn how to builds yours with the help of this free white paper today.