Cloud unified communications (UC) started as a mostly small and midsize business (SMB) phenomenon, but has recently been moving upmarket to larger enterprise customers based on demand. This isn’t surprising - UC has many advantages over traditional private branch exchange (PBX) deployments, including features, redundancy, and price. But enterprise customers migrating from an on-premise PBX to a cloud UC solution expect the same quality and reliability they had with their PBX and primary rate interfaces (PRIs).

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