Greg Western, website administrator for the City of Sacramento, and his small web team have now converted more than 600 paper-based forms to online services for the City. In this case study, you'll learn how his team got started on going paperless and how, two years later, the team now works with 13 different departments on an ongoing basis to digitize forms and streamline processes for citizens and staff.

The case study answers key questions such as:

• How did your team start going paperless?
• How did you calculate time savings for digital forms?
• What are your most used forms?
• How do you handle form governance and permissioning?
• Has the accuracy of form submissions improved?
• How have your processes changed since digitizing your forms?
• What platforms have you integrated with SeamlessDocs?
• What workflows do you use?
• Did you have any accessibility issues?