In 2019, Nextlink implemented solutions from Opmantek for its monitoring, management, data collection and other operational tasks across its network. One of the products Nextlink uses, an event manager that automates event handling through extendable policies that enrich, correlate, organize and manage all the events in Nextlink’s environment.

With opEvents, Nextlink can automate event diagnostics and leverage intelligent automation to remediate network events which has helped to streamline its workflow. Using process automation, opEvents, modelled by Nextlink’s troubleshooting procedure, automates the troubleshooting and remediation of events, reducing the mean time to resolution (MTTR) when faults occur.