Architecture spotlight: Three considerations when choosing cloud for your contact center
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.
Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.
Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:
- Pros and cons of private and public cloud contact center models
- Best practices for a blended infrastructure
- Differences between single and multitenant cloud architectures
- How to determine if a vendor’s cloud solution meets your specific needs
Architecture spotlight: Three considerations when choosing cloud for your contact center
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.
Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.
Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:
- Pros and cons of private and public cloud contact center models
- Best practices for a blended infrastructure
- Differences between single and multitenant cloud architectures
- How to determine if a vendor’s cloud solution meets your specific needs
Managing and Securing Mobile Devices for Dummies
Look around you. Everybody relies on their smart devices to do work. The coming of age of mobile devices see them swiftly replace conventional work methods. On the other hand, their very mobile nature and high user dependence makes them a juicy prey to thieves and hackers. The vulnerability of these devices and their stored data heightens their stakes for organizations, who demand a sensible and robust device management practice from the IT.
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. You will get a contemporary and holistic understanding of mobile device management and security. With Managing and Securing Mobile Devices For Dummies, you will learn about:
- Managing a diverse mobile environment
- Addressing present-day mobile security challenges
- Integrating BYOD and corporate-owned devices
- Best management and security practices
14 Endpoint Management Features That Can Help You Achieve & Sustain GDPR Compliance
The European Union's new General Data Protection Regulation (GDPR) comes into full force on May 25, 2018. The GDPR aims to deliver more privacy and protection to the personal data collected by organizations that either operate in the EU or handle EU citizens' personal data. Many organizations are already working on becoming GDPR-compliant before the encroaching deadline. Be sure your organization is also on the right track.
But achieving GDPR compliance is just the first step; sustaining compliance after May 25th is where the real challenge lies. With cyber attacks evolving every day and the GDPR leveraging major fines for non-compliance, securing your customers' personal data is critical.
That's why we've written an e-book just about GDPR compliance, including an overview of important terms and principles, as well as individuals' new rights under the GDPR.
Download our free e-book to learn how to achieve and maintain GDPR compliance.
6 Best Practices for Escaping Ransomware
Breaking news about cyber attacks has reached an all-time high recently, with ransomware attacks topping the list. Decades after Dr. Joseph Popp orchestrated the first ransomware attack in 1989, ransomware has been gaining momentum in recent years. Just this May, the WannaCry ransomware attack infected roughly 300,000 computers across 150 countries.
Ransomware attacks like WannaCry have affected all verticals, irrespective of the size of organizations. Security experts agree that beefing up IT security to combat ransomware attacks definitely helps organizations stay vigilant and escape threats. There are many antivirus solutions which can help detect ransomware attacks, but this kind of threat detection is fundamentally a reactive approach that can only reduce the spread of infection, not prevent it entirely.
Download our free e-book and start defending your organization against ransomware attacks.
The Identity Verification Challenge: Solving the KYC Problem First
Marry "Know Your Customer" identification practices and biometric enrollment to eliminate the risk that banking apps pose when customers' phones are stolen.
Protect Your Data at Every Endpoint
Discover the benefits of the Dell EMC Data Protection portfolio, #1 in Data Protection.
Download this Whitepaper from Dell EMC and Intel® to learn more.
Intel Inside®. New Possibilities Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Flash Powered Data Protection
Innovation continues for the industry’s leading protection storage. As IT organizations struggle to maintain efficiency in the face of modern data protection challenges, Dell EMC has transformed Data Domain. The new Data Domain systems continue to deliver leading performance, now with the added power of flash.
Download this Infographic from Dell EMC and Intel® to learn more.
Intel Inside®. New Possibilities Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Making Data Protection a Centerpiece of IT Transformation
Data protection used to be primarily about backing up and saving data from production systems. But, with IDC predicting that global data will grow to 163 zettabytes by 2025, relying on backups alone is no longer viable.
This paper looks at some of the methods with which organizations can fortify and future-proof their data protection systems in order to support data center modernization and IT transformation initiatives.
Download this whitepaper from Dell EMC and Intel® to learn more.
Intel Inside®. New Possibilities Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Notifiable Data Breach Compliance
Only 50% of Firms Are Ready for Australia’s Data Breach Legislation. Are You Prepared?
Research suggests very few organisations are prepared to comply with Australia’s Notifiable Data Breach legislation.
Although IT managers report that 95% of security breaches are caused by human error, only 40% of companies report actively training staff to improve cybersecurity practices.
This ITNews survey identifies areas where Australian companies have fallen short when it comes to data protection and compliance.
Download the new research report to learn how to prepare your organisation for NDB.
Make Sense of Endpoint Malware Protection Technology
The goal of endpoint malware protection is a solution that offers low administrative overhead, low end-user impact and the best available protection. Security and risk management leaders can make educated trade-offs within endpoint protection to achieve two of these three aims.
We understand that it's difficult to address all security needs. Download this Gartner analyst report; we believe you'll learn more about how to overcome these key security challenges:
- Unclear perceptions turn up constantly, as many techniques have similar names or umbrella terms like "application control," which can vary wildly in terms of actual capabilities.
- Blending technologies from multiple vendors risks agent bloat and software conflicts, resulting in disabled protection features and less-than-optimal configurations.
- Not all malware requires an exploit. Users can simply be tricked into downloading and running malware that does not require an exploit.
Read this report to learn what Gartner recommends for mobile security and risk management.
Intel Inside®. Powerful Productivity Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Make Sense of Endpoint Malware Protection Technology, Ian McShane, 25 April 2017
Top 10 Reasons Why Customers Deploy Dell EMC VMAX All-Flash
Accelerate your journey to the Modern Data Center with VMAX All-Flash powered by Intel® Xeon® processors, architected for mission-critical and designed with the latest all-flash technology. What are the top ten reasons Dell EMC customers deploy VMAX All-Flash? Download this whitepaper from Dell EMC and Intel® to learn more.
Intel Inside®. New Possibilities Outside.
Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Thriving in Threatening Times with IT Resilience
Don’t Overlook Email When Planning for GDPR Compliance
Does your organization have a plan for complying with the European Union’s General Data Protection Regulation (GDPR)? If email isn’t a part of that plan, you could face significant challenges, including severe financial penalties.
Learn more in this TechTarget whitepaper Don’t Overlook Email When Planning for GDPR Compliance. Download now to get the facts about:
- Why you can’t compromise when it comes to protection of email data
- The challenges presented by Subject Area Requests
- How noncompliance could cost your organization more than just money