eBook: Contact Center Economics and the Cloud

Move to the Cloud with Confidence

If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.

Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.

This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:

  • The size of your contact center, and business requirements such as customer journey management
  • The location and quantity of contact centers being managed
  • The need for scalability, speed of deployment, and maintenance requirements

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On-Demand Webcast: 5 Signs You’re Using Spreadsheets Wrong

Spreadsheets are good for number crunching – but many financial professionals use them to do things they were never meant to do. The result? Spending long hours in the office, chasing down status updates, and compiling data manually.

Discover the 5 signs you're misusing spreadsheets, and why it eats up your time and your company's profits. Join us for this 30-minute on-demand webcast if you've ever:

  • Named a budget file "final-final-final"
  • Closed the books late at night over takeout
  • Spent hours merging spreadsheets

There IS a better way (and you don't have to give up your favorite spreadsheets). Watch now to learn how to improve your collaboration and reporting with financial workflow automation.

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Global Deduplication for Encrypted Data

Global data deduplication provides important benefits over traditional deduplication processes because it removes redundant data through entire enterprises, not just single devices. Global deduplication increases the data deduplication ratio—the size of the original data measured against the size of the data store after redundancies are removed.

This helps reduce the amount of storage required at a time when businesses face exponential storage growth.

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Flash Powered Data Protection

Innovation continues for the industry’s leading protection storage. As IT organizations struggle to maintain efficiency in the face of modern data protection challenges, Dell EMC has transformed Data Domain. The new Data Domain systems continue to deliver leading performance, now with the added power of flash.

Download this Infographic from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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Making Data Protection a Centerpiece of IT Transformation

Data protection used to be primarily about backing up and saving data from production systems. But, with IDC predicting that global data will grow to 163 zettabytes by 2025, relying on backups alone is no longer viable.

This paper looks at some of the methods with which organizations can fortify and future-proof their data protection systems in order to support data center modernization and IT transformation initiatives.

Download this whitepaper from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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Top 10 Reasons Why Customers Deploy Dell EMC VMAX All-Flash

Accelerate your journey to the Modern Data Center with VMAX All-Flash powered by Intel® Xeon® processors, architected for mission-critical and designed with the latest all-flash technology. What are the top ten reasons Dell EMC customers deploy VMAX All-Flash? Download this whitepaper from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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How To Move VMware Data Protection To The Cloud

The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. By allowing multiple operating systems and applications to run on a single physical server, organizations can significantly lower their hardware costs and take advantage of efficiency and agility improvements as more and more tasks become automated. This also alleviates the pain of fragmented IT ecosystems and incompatible data silos.

Protecting these virtualized environments, however, and the ever-growing amount of structured and unstructured data being created, still requires a complex, on-prem secondary storage model that imposes heavy administrative overhead and infrastructure costs. The increasing pressure on IT teams to maintain business continuity and information governance are changing how businesses view infrastructure resiliency and long-term data retention—they are consequently looking to new solutions to ensure immediate availability and complete protection of the data that resides within their VMware environments.

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Making The Business Case For VMware Cloud Backup

The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. Protecting these virtualized environments, however, as well as the ever-growing amount of structured and unstructured data being created, still requires a complex, on-premises secondary storage model that imposes heavy administrative overhead and infrastructure costs. Managing the backup and restoration of virtual machines in a distributed environment is typically an expensive and convoluted process involving multiple staff members supporting a complex architecture. Any reduction in new hardware, software, or administrative burden, therefore, improves business agility and radically lowers overall total cost of ownership (TCO). Download our asset to learn more about how to achieve cost and time savings by managing your VMware environments from within a single, centralized console.
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Recognizing The Five Hidden Costs Of Guaranteeing Power At The Network Edge

Critical edge environments require reliable IT solutions and infrastructure.

Reliability means availability. And availability begins with power. Your computing performance depends on reliable, UPS-provided, backup power at the network edge. But that costs money. And expenses extend well beyond the point of sale. Many of those costs are hidden.

Download this free whitepaper to learn the five areas where costs are not so obvious:

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Power Management for Server Virtualization and Integrated Environments

This white paper discusses how the latest power management solutions enhance server virtualization’s impact on business continuity and help virtualized data centers, including those using integrated infrastructure, more effectively cope with utility failures. At the same time, cutting-edge software solutions hold the key to increased control, productivity and responsiveness, while reducing infrastructure requirements and operating costs.

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Quick Guide to Power Distribution

Rack power distribution units, also known as rack PDUs, are a key component to any IT environment . They do exactly as the name suggests and distribute power to network equipment within racks . A common misconception is that they’re just power strips, and at first glance, they even look like it, but modern rack PDUs provide benefits a simple power strip cannot . Some of the valuable features include network connectivity, environmental monitoring and remote access, but we’ll get more into that later . This guide should help you get familiar with power distribution, gain interesting insights and learn some key considerations for future IT investments . Download our whitepaper to learn more!

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Getting the Most Out of the Network Closet

While network closets take on all shapes and sizes, they are essentially an arm of the data center and as an important component of all mission-critical environments, must be organized, protected, and managed efficiently and effectively. IT professionals are charged with keeping the technology infrastructure functioning, even in the face of constrained resources and increasing complexity. By selecting the correct rack and power infrastructure, paired with management hardware and software, organizations can keep their businesses up and running. In this white paper, we go beyond simple how-to advice for keeping IT equipment operational, and discuss how efficiently managing, organizing, and operating network closets saves time, saves money, and avoids risk utilizing the existing space and equipment. Download our whitepaper to learn more!

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Enhance Hyperconvergence With Infrastructure Management

Hyperconvergence collapses the physical components of IT with its virtual aspects into a single appliance form factor. Servers, storage and virtualization layers are bundled into one scalable pool of resources and completely integrated for easier, faster and more cost-effective management. With HyperFlex™ Systems, Cisco® went one step further by including integrated network fabric for faster deployment, simpler management and easier scalability. Still, vital to the operation of all hyperconverged solutions is the fundamental reliance on power infrastructure, and to realize the full benefits of hyperconvergence, it is critical to deploy effective monitoring and management of the power infrastructure. This paper demonstrates ways to improve resiliency against power disruptions and make IT resources easier to manage and scale. Download our whitepaper to learn more!

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Modernizing with All-Flash

All enterprise applications can now benefit from the performance and latency advantages offered by All-Flash. Higher SSD densities, lower costs, and improved data reduction technologies have made it possible for All-Flash to cost-effectively support general workloads. Explore the changing economics of All-Flash in this executive summary.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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How Broad All-Flash Vendor Portfolios Help IT Customers

In the current 3rd Platform computing era, enterprises of all sizes are being asked to continue to support legacy applications while providing support for next-generation applications (NGAs) in mobile computing, social media, big data/analytics, and cloud environments. At the same time, most information technology (IT) organizations are consolidating around virtual infrastructure for both legacy and new applications. This has significantly changed the I/O profiles that storage infrastructure has to deal with, and it has become clear that for most primary storage workloads, and even now for some secondary workloads, hard disk drives (HDDs) no longer adequately meet requirements. As a result, we are seeing overall enterprise storage revenue shift away from HDD-based designs toward newer flash-based designs.

Download this IDC-authored white paper from Dell EMC and Intel® to learn more.

Intel Inside®. New Possibilities Outside.

Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

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