How Onesignal Boosted Its Talent Pipeline By 65% With An AI-Powered Solution

Like many companies hiring for software engineering roles, OneSignal was having a hard time filling their candidate pipeline with traditional recruiting channels. They decided to partner with Celential.ai to increase their talent pool and hire for critical roles more quickly.

Within the first three months of our partnership, OneSignal saw significant results:

  • 65% increase in warm engineering candidates
  • 68 ready-to-interview candidates
  • 4 critical hires were closed

Read the case study to learn more about how OneSignal filled its critical engineering roles with ease.

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Manufacturer Reduces Cloud Expenses$50,000 A MONTH with Galileo Cloud Compass

A large American manufacturing company struggled to predict the costs to move their Windows and Linux workload to the public cloud. Their initial cost assessments were vague at best. They pulled information together from a bunch of tools and scripts.

Once they completed the migration, their bill averaged $150,000 per month!

This was way over their budget, and they needed a way to reduce these expenses as quickly as possible.

DON’T MISS OUT ON CLOUD SAVINGS!

What kind of savings will it uncover for you?

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Is Your Company Ready for The Future of Work?

The unexpected arrival of the pandemic in 2020 forced every organization to assemble a patchwork of unplanned workforce responses as many moved to remote-work solutions. Now, every firm faces difficult decisions around what the future of the office — and the future of work — will be. It is now time for organizations to decide where employees can or will work from in the future.

In this environment, leaders must make a series of choices for how to best support their workforce with infrastructure that promotes employee safety, connects a distributed workforce, and fuels distanced collaboration. Document management (DM) strategies are a key enabler the future of work, but organizations must act to ensure these strategies support their employees’ current and future needs.

Forrester predicts that around 60% of organizations will adopt a hybrid future work model, which is defined as at least 10% of employees working in anywhere-work mode at least two days a week. This is similar to how our survey respondents plan to orient their document management strategies.

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Is Your Company Ready for The Future of Work?

The unexpected arrival of the pandemic in 2020 forced every organization to assemble a patchwork of unplanned workforce responses as many moved to remote-work solutions. Now, every firm faces difficult decisions around what the future of the office — and the future of work — will be. It is now time for organizations to decide where employees can or will work from in the future.

In this environment, leaders must make a series of choices for how to best support their workforce with infrastructure that promotes employee safety, connects a distributed workforce, and fuels distanced collaboration. Document management (DM) strategies are a key enabler the future of work, but organizations must act to ensure these strategies support their employees’ current and future needs.

Forrester predicts that around 60% of organizations will adopt a hybrid future work model, which is defined as at least 10% of employees working in anywhere-work mode at least two days a week. This is similar to how our survey respondents plan to orient their document management strategies.

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Is Your Company Ready for The Future of Work?

The unexpected arrival of the pandemic in 2020 forced every organization to assemble a patchwork of unplanned workforce responses as many moved to remote-work solutions. Now, every firm faces difficult decisions around what the future of the office — and the future of work — will be. It is now time for organizations to decide where employees can or will work from in the future.

In this environment, leaders must make a series of choices for how to best support their workforce with infrastructure that promotes employee safety, connects a distributed workforce, and fuels distanced collaboration. Document management (DM) strategies are a key enabler the future of work, but organizations must act to ensure these strategies support their employees’ current and future needs.

Forrester predicts that around 60% of organizations will adopt a hybrid future work model, which is defined as at least 10% of employees working in anywhere-work mode at least two days a week. This is similar to how our survey respondents plan to orient their document management strategies.

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LogMeIn Case Study

LogMeIn was looking for a new partner to help them seamlessly handle a consistently growing invoice count and integrate with NetSuite. Their current partner had a static solution with no new releases or updates, and the team at LogMeIn wasn’t even sure whom to contact when they had questions or needed support.

The added challenge that Covid-19 brought was the shift many businesses had to make to handling all invoicing electronically. From 2019 to 2020, LogMeIn experienced a 26% increase in the number of invoices they are handling monthly.

The LogMeIn team decided to partner with YayPay by Quadient to manage their credit-to-cash process based on several factors:

YayPay has a commitment to continuous improvement, so there have been frequent updates and releases to add value to the product on a regular basis.

YayPay has a seamless integration with NetSuite, creating a more powerful solution for managing AR.

The YayPay product team was open about sharing the product roadmap and receiving ideas and feedback from LogMeIn about how their needs could be better met.

The user interface and customer portal were far friendlier and easier to use than the Salesforce.com interface they had been working with prior.

Learn more about how YayPay helped LogMeIn streamline their AR workflow, download the case study!

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CoreanGen Case Study

When the global crisis hit, CorneaGen faced a monumental challenge. The company’s days sales outstanding (DSO) was averaging 73-78 days and invoices older than 150 days represented $1.5 million of revenue. This situation needed to improve quickly, or the organization would risk facing serious cash flow problems.

The AR team struggled with significant inefficiencies caused by poor AR practices. When invoicing, old credit notes were applied to outstanding invoices. This meant that when a customer took a credit note, CorneaGen’s team had to spend time reconciling information in the invoice history. This stalled the process and took time away from revenue-generating activities.

YayPay seamlessly integrated with CorneaGen’s NetSuite ERP to unlock the company’s financial data. The team immediately benefitted from having data organized and presented on centralized, cloud-based dashboards. Customization capabilities enabled the team to create reportable fields for data, which eliminated the time previously spent scrolling through endless customer information.

Learn more about how YayPay transformed CorneaGen’s AR team – download the case study!

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Fast Food Chain Order Voicebot via Dialogflow

Our client is one of the leaders within the fast-food industry. Their aim was to gain a competitive advantage by processing orders faster than industry average, even during peak periods.

To achieve such success, the client wanted to deploy a voicebot. This voicebot was to ensure problem-free deliveries and improve customer satisfaction rates.

They asked for an AI solution with machine learning capabilities that can support phone orders, and Call Center Studio delivered.

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World’s Third Biggest University Interactive Chat Response (ICR)

Our client is a prestigious university with high enrollment rates. Before Call Center Studio, they used to outsource their call center operations. However, the company wasn’t able to address the high demand during peak seasons such as registration/enrollment and exam periods.

The client also had a chat platform operating on Adobe to help decrease call traffic by navigating students to chat services. However, Adobe’s infrastructure requires updates from all end-users, which actually complicated things even further.

Eventually, students would experience trouble with the chat service and end up calling the university’s call center. The chat system was also unable to direct the students to the correct representative. Thus, the call center agents were overwhelmed with all the chat-related calls when they already had their plates full.

Call Center Studio exceeded expectations by using ICR to solve the problems, providing the university with a huge efficiency boost.

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Black Friday Chatbot via Google Dialogflow

Our client is one of the regional leaders within the e-commerce industry and wanted to remain anonymous for this case study. Despite having an expanded call center team, they were challenged to manage their increasing traffic during Black Friday. Increasing the number of agents was just insufficient, costly, and not sustainable.

To better manage the increasing call volume, reduce agents’ stress and decrease customer complaints in the most efficient and effective way, the client needed a chatbot that would understand customer requests and provide solution.

As a solution, Call Center Studio designed a Chatbot using Google’s Dialogflow to automatically handle repetitive requests.

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Nextlink Takes Network Management to the Next Level with Opmantek

In 2019, Nextlink implemented solutions from Opmantek for its monitoring, management, data collection and other operational tasks across its network. One of the products Nextlink uses, an event manager that automates event handling through extendable policies that enrich, correlate, organize and manage all the events in Nextlink’s environment.

With opEvents, Nextlink can automate event diagnostics and leverage intelligent automation to remediate network events which has helped to streamline its workflow. Using process automation, opEvents, modelled by Nextlink’s troubleshooting procedure, automates the troubleshooting and remediation of events, reducing the mean time to resolution (MTTR) when faults occur.

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Case Study: Architectural Firm Improves Autodesk Revit Performance With Cisco UCS, NVIDIA T4 GPUs, and Citrix Virtual Desktops

Designed and built for better collaboration

HKS, a global architectural firm based in Dallas, is renowned for delivering designs that inspire, connect and perform. In an ironic twist, the firm found itself facing connection and performance issues of its own. Their technology strategy was keeping the firm’s 1,400 specialists in 23 offices around the globe from efficiently sharing files and collaborating at the highest levels.

In this case study, learn how HKS implemented Cisco UCS, NVIDIA T4 GPUs, and Citrix Virtual desktops to overcome the following challenges:

  • Improving intra-office collaboration and productivity
  • Minimizing large file transfers and application latency
  • Simplifying systems management and scalability

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Goldman Sachs uses Forward Enterprise to model entire 15,000+ device network

How does Goldman Sachs perform end-to-end path analysis, and proactively ensure that network behavior is aligned with stated policies and intent? They use Forward Enterprise for network modeling and network verification. With Forward, Goldman Sachs has significantly improved operational efficiency and successfully reduced change-related incidents.

Read why a Fortune 50 financial services company calls Forward Enterprise a critical component of their infrastructure automation, and how their network engineering team relies on the Forward platform as the single source of truth for their network

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Cosine Additive

When he co-founded Cosine Additive Inc. to design a 3D printer that could be economically competitive with traditional manufacturing methods, CTO Andrew McCalip had one design platform in mind. “I’ve always preferred SOLIDWORKS because it’s the most modern package and supports an intuitive, common-sense approach to design,” he says. Learn more. Read the case study.

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Customer Support Transformation – The Guide to Essential Practices and Metrics

TeamSupport recently issued a major industry report in collaboration with ServiceXRG called Customer Support Transformation: The Guide to Essential Practices and Metrics. This report examines important trends in customer support delivery and offers tangible guidance for customer support and service professionals to meet growing expectations of both customers and company executives.

This report examines:

  • Customer demand for Support services.
  • Practices companies use to manage and respond to customer Support requests.
  • Metrics and measurements for Support.
  • Benchmarks to indicate current performance levels.
  • Strategies and practices to scale Support.
  • New challenges and opportunities for Support.

Download the report to learn more.

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