The role of enterprise service management technology has changed. For many years the focus has been on improving IT efficiency through process automation and industrialized IT. While this approach has many benefits, it doesn’t go far enough to address the needs of the modern digital business. User experience and productivity are the new measures of success.

This white paper explores the three key elements for modernizing service management through engaging user experiences.

The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.

The services IT provides for the business today are delivered through a growing, complex web of technologies and the analysis performance and availability data is critical to identifying and resolving issues quickly. Find out how BMC TrueSight IT Data Analytics can help you identify and resolve issues faster by leveraging both monitoring and log data so you can avoid performance issues and improve quality of service while also enhancing IT staff productivity.

Gain real-time visibility into IT capacity under even the most dynamic business demands. In this analyst commentary, find out how BMC TrueSight Capacity Optimization helps you:

• Manage current and anticipated usage in a single holistic view
• Time the delivery of services for optimal cost efficiency
• Reserve capacity for planned initiatives to speed time-to-value

In this study conducted by Forrester Consulting and commissioned by BMC, you’ll find out why 93% of US and UK IT decision-makers surveyed consider capacity management important or very important to their cloud strategy.

Learn how using capacity management to manage workloads in the cloud can help increase flexibility and continuity for your organization.

As digital business operations transform your products, customer experience, and workplace, it becomes critical to manage the rising complexity of application delivery. In this Forrester study commissioned by BMC, learn how IT leaders are using application performance management (APM) to address their top business priorities.