Opie has just arrived in the office and sat down to check his email. “Holy moly!” He yells out. He is looking at a massive influx of email messages in his Inbox from the Event Management tool, which was just configured to send out the alert notifications via email. “There’s no way the operations team will be able to respond to all those notifications in an efficient and timely manner. There has to be a better way to handle and address network events.”