Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?
A guided support model meets employee expectations and increases IT effectiveness.
When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key—especially if the issues are actually easy to fix. This infographic highlights some of the biggest communication barriers to resolving tickets.
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.
In this Aberdeen report we look at how new technologies & evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.
Switch from Symantec, and get the industry’s best endpoint security from enSilo, which automatically protects everything in real time – from workstations and servers with current and legacy operating systems to manufacturing and Internet of Things (IoT) devices – even blocking threats that bypass traditional AV.
We're the only solution that protects in real time. enSilo offers fully automated security and orchestrated incident response across any communication device in a single integrated platform with flexible deployment options – all for a low, predictable operating cost.
How can you secure your apps and services without compromising your schedule? (Hint: It’s all in the automation.) Enterprises are using hybrid cloud technologies to enrich the user experience and power their digital transformation. But running applications in public clouds while managing the application data in private clouds makes for a unique set of security requirements. We discuss the challenges that DevOps teams face in hybrid environments and how those challenges can be overcome.
Studies show that IT spends 71% of its budget on maintenance. The process of IT optimization helps you incrementally reclaim that budget. With an optimized IT foundation that supports automation and scales as you grow, you can implement what you want, when you want, without complex processes. By optimizing IT, you can focus your staff and budget on the projects that deliver deeper value to your customers.
Learn how in this Red Hat e-book.
How can you secure your apps and services without compromising your schedule? (Hint: It’s all in the automation.) Enterprises are using hybrid cloud technologies to enrich the user experience and power their digital transformation. But running applications in public clouds while managing the application data in private clouds makes for a unique set of security requirements. We discuss the challenges that DevOps teams face in hybrid environments and how those challenges can be overcome.
End-of-support (EOS) for Windows Server 2008/R2 is a critical event that, if left unaddressed, puts an organization at much higher risk for security breaches. Unfortunately, most organizations don’t align their internal application lifecycle schedules to the EOS schedules maintained by software vendors like Microsoft, and therein lies the problem. How do you migrate applications running on Windows Server 2008/R2 to a supported OS without disrupting current business or projects.
Technology today moves fast. Customers demand unique, high-quality digital experiences for interacting with your company, and they'll move on quickly to a competitor if they don't get what they want. Yet enterprises today struggle not only with new product development, but also with the ongoing maintenance and upkeep of a significant legacy application portfolio that has been a bedrock of their company's longevity. IT executives are quickly realizing that a bi-modal approach to their application portfolio, where some components can evolve quickly while others are left to stagnate, is now inhibiting growth, because innovative customer experiences are forcing fundamental changes in business processes. These modifications, which touch all applications, mean that legacy systems are now becoming a drag on innovation. A new approach is needed.
This IDC Study takes a look at such a comparison of several Red Hat products including Red Hat Enterprise Linux (including Red Hat Satellite and Red Hat Insights); Red Hat OpenStack, Red Hat OpenShift, and Red Hat Ansible, with community-based alternatives. The cost of deploying, managing and life-cycling these products, both individually and collectively, was considered in comparison to community-based alternatives. In addition, the impact of user productivity — the impact of time to deploy, cost of outages, and related metrics — was considered for these two sets of technologies.
In today’s digital businesses, IT organizations are expected to deliver more services at a faster pace than ever before.
However, the IT infrastructures of most companies encompass a variety of operating system vendors and versions, server hardware configurations, and management tools, resulting in a complex maze of resources that requires a large, highly skilled IT staff. Interoperability issues, complicated administration, and convoluted processes can delay provisioning, increase downtime, and create security and compliance risks, all greatly hindering flexible and efficient operations.
In a digital world, your IT environment is a critical business asset. Customers expect high-quality services and innovation and can be quick to move to another vendor if your organization cannot meet their needs. As a result, you must manage your IT environment to be as efficient, reliable, and secure as possible. To achieve this, you need a trusted operating system with easy-to-use management, visibility, and remediation tools.
Out of $188 trillion of worldwide business revenue in 2019,$10 trillion is touched by Red Hat Enterprise Linux. About 900,000 people are employed by Red Hat and its ecosystem,powering 1.7 million IT professionals who work on Red Hat-enabled systems for a total of 2.6 million in Red Hat–related positions in 2019.
Download the infographic to see how.
IDC’s Business Value research found that Red Hat solutions are far more cost-effective than unpaid infrastructure alternatives. Numerous IDC studies found that subscription-based infrastructure software from Red Hat offers a 3-year return on investment (ROI) of 368% and 32% lower infrastructure costs. Download this executive summary to learn more.