Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

Get this report now to learn about:

  • Changing customer expectations and how they have shaped the way companies operate contact centers
  • How SMBs can turn personal knowledge about their customers into a customized experience and competitive advantage
  • The benefits that the cloud offers to SMBs when it comes to their customer experience strategy
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eBook: Engage With Customers in an Ultra-Connected Era

Finding new customers and maintaining relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are? As the world becomes more digital it’s vital for all businesses to be able to communicate with customers whenever and wherever the customer wants - be that via phone call, SMS, online chat, or social media.

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  • How to engage with your customers in an ultra-connected world
  • How to make your customer engagement operations easy and efficient
  • Why it’s time for an all-in-one cloud contact center solution
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eBook: Keeping Pace With The Modern Customer

Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies.

Instead of facing the problem head-on, companies have tried to adapt their aging software by simply bolting on new channels (and software) as needed. As with any “Frankenstein” approach, the resulting contact center becomes a slow-moving monster, full of disjointed parts. It’s time to dismantle the monster—tool by tool, process by process—to find out exactly what is holding the contact center back.

Get this eBook now. Learn how you can:

  • Stay ahead of the curve with a cloud based contact center
  • Deliver seamless experiences across voice, web, email, social, and mobile
  • Empower agents with the tools they need to fulfill the high expectations of millennial customers
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Who Needs Malware? How Adversaries Use Fileless Attacks To Evade Your Security

Learn how fileless techniques work and why they present such a complex challenge.

Adversaries are increasingly using fileless attacks that leverage trusted systems and processes to bypass standard security. The arms race between cybersecurity vendors and determined adversaries has never been more heated. As soon as a new security tool is released, threat actors strive to develop a way around it. One advanced threat technique that is experiencing success is the use of fileless attacks, where no executable file is written to disk.

The 2017 Verizon Data Breach Investigations Report found that 51 percent of cyberattacks are malware-free, so there’s no indication that these attacks will be subsiding anytime soon. Read this white paper to get the important information you need to successfully defend your company against stealthy fileless attacks.

Download this white paper to learn:

  • The detailed anatomy of a fileless intrusion, including the initial compromise, gaining command and control, escalating privileges and establishing persistence
  • How fileless attacks exploit trusted systems — the types of processes compromised, the specific exploit tactics used to gain a foothold, and more
  • Why traditional technologies fail to protect against fileless attacks and what you can do to better defend your organization against them
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How to Implement a User-Choice Program

To recruit and retain top talent today, companies must recognize that a user‐centric IT approach based on choice has become essential. More and more companies understand that empowering employees with the right technology is the best way to make them more productive and propel the business forward. As a result, IT leaders are reevaluating their practices and offering programs that provide employees with a choice or CYOD programs rather than pushing one type of device on employees.

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Who’s afraid of the big (data) bad wolf? Survive the big data storm by getting ahead of integration and governance functional requirements

Today data volumes are exploding in every facet of our lives. Business leaders are eager to harness the power of big data but before setting out into the big data world it is important to understand that as opportunities increase ensuring that source information is trustworthy and protected becomes exponentially more difficult. This paper provides a detailed review of the best practices clients should consider before embarking on their big data integration projects.

View IBM's privacy policy here

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Migrating Enterprise Applications to Microsoft Azure

Migrating applications is a subject that can strike fear into the heart of even the most seasoned IT professional. Stories of poorly executed migrations abound, and they often cost businesses dearly in terms of time and money. As organizations consider migrating applications out of their own data centers and into the cloud, the level of anxiety can grow exponentially.

However, moving an enterprise application to the cloud doesn’t have to be a nerve-wracking experience. By following some simple guidelines, you can easily determine the best strategy for migrating your applications and taking maximum advantage of the cloud.

This white paper examines the most common application migration issues and offers guidance on how to manage them.

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10 Steps to Success with Public Cloud Adoption

You can’t ignore it anymore – cloud is no longer an option, it’s a requirement. Your cloud program is the single most significant technology shift your company will face over the next decade. However, getting to the cloud requires much more than following a few best practices. This guide walks you through ten best practices and resources — from Rackspace and CTP — to support your successful transition.
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Accelerate Your Journey to the Cloud

Deploying technology that helps streamline operations and drive innovation is a top priority in the digital agenda. Find out how the SAP HANA Enterprise Cloud service can support your digital transformation goals.
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