eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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Solving Problems with Application-building Tools: A Buyer’s Guide

As organizations embrace digital transformation, finding new, efficient ways to empower all teams to solve business problems through technology has become essential. One such way is to enable business professionals to build cloud applications that facilitate data sharing and collaboration, automate manual processes and provide greater insight. Download our whitepaper to learn more about how you can choose the right approach for your business application in order to drive operational efficiency and business growth.
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How to Build a Microsoft Teams Chatbot

Microsoft Teams is one of the latest additions to the Office 365 suite. And many organizations have already jumped at the chance to integrate Microsoft’s newest platform into their overall collaboration strategy. One of the useful features built directly into Microsoft Teams is the ability to create and embed a bot that can interact with users naturally through a chat or command-line interface, broadening your Teams app experience. Learn how it works and how to set it up through this ebook.

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Connecting the Lifecycle of Construction

HOW OPEN APIS FOSTER INNOVATION, BUILD BRAND AWARENESS, AND MAKE YOUR CUSTOMERS HAPPIER.

There is a myth that construction has been slow to adopt technology. The truth is that technology has been slow to provide solutions for AEC. But an open API approach to the industry has the power to change that.

Download our free eBook, “Connecting the Lifecycle of Construction,” and learn how open APIs can:

  • Allow for a culture of greater productivity and faster innovation
  • Bring success across the AEC ecosystem (and specifically your business)
  • Eliminate issues like double entry, data silos, and rework
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Construction Softwares Next Big Thing

Construction Software's Next Big Thing: The Platform

Download our free eBook to find out more about:

  • How APIs are expanding the current technology ecosystem
  • The challenges presented by unintegrated software solutions and how this affects organizations as a whole
  • How clients, field staff, and executives benefit from PaaS and APIs
  • Tips for choosing a platform solution to fit your needs
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A New Frontier: Construction OS

In the 1980s, paper was the dominant medium of exchanging information–project teams specifically, would have to physically hand over reports or drawings or send them in the mail.

Technology advanced and we moved on to fax machines and, eventually, computers and the Internet where we could share information from our mobile devices and store data in the cloud.

But technology is NOW advancing faster than ever and the construction industry is ready.

THAT’S WHERE CONSTRUCTION OS COMES IN.

Download our free eBook to find out exactly what an OS is, how it’s different than what you’ve been using, and how your business can use an OS to get ahead (by leaps and bounds) of the competition.

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Construction Software Buyers Guide

Choosing a construction software solution is an important decision. Not only is it a significant investment in terms of cost, time, and resources, the solution you choose will have an enormous impact on the daily activities of your construction teams. Therefore, it's vital to conduct the proper research and enter the process with the right information and questions in hand to help you select the best software for your teams.

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How Much Are You Losing to Rework?

Sources say it can be anywhere from nine to thirty percent of your profits. It may seem like these losses are an unavoidable and an accepted part of the building process, but they don't have to be...

Download this eBook to learn about the top six mistakes that create rework and how to avoid them.

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Future Tech Series Immersive Reality

Whether you’re creating safer training scenarios, developing project blueprints, working out technical issues, or showing off a completed project, immersive technologies is poised to take construction to a new level of efficiency and effectiveness.

Download this free eBook, and check out 9 of the hottest new virtual technologies the industry has to offer.

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Managing and Securing Mobile Devices for Dummies

Look around you. Everybody relies on their smart devices to do work. The coming of age of mobile devices see them swiftly replace conventional work methods. On the other hand, their very mobile nature and high user dependence makes them a juicy prey to thieves and hackers. The vulnerability of these devices and their stored data heightens their stakes for organizations, who demand a sensible and robust device management practice from the IT.

To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. You will get a contemporary and holistic understanding of mobile device management and security. With Managing and Securing Mobile Devices For Dummies, you will learn about:

  • Managing a diverse mobile environment
  • Addressing present-day mobile security challenges
  • Integrating BYOD and corporate-owned devices
  • Best management and security practices
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14 Endpoint Management Features That Can Help You Achieve & Sustain GDPR Compliance

The European Union's new General Data Protection Regulation (GDPR) comes into full force on May 25, 2018. The GDPR aims to deliver more privacy and protection to the personal data collected by organizations that either operate in the EU or handle EU citizens' personal data. Many organizations are already working on becoming GDPR-compliant before the encroaching deadline. Be sure your organization is also on the right track.

But achieving GDPR compliance is just the first step; sustaining compliance after May 25th is where the real challenge lies. With cyber attacks evolving every day and the GDPR leveraging major fines for non-compliance, securing your customers' personal data is critical.

That's why we've written an e-book just about GDPR compliance, including an overview of important terms and principles, as well as individuals' new rights under the GDPR.

Download our free e-book to learn how to achieve and maintain GDPR compliance.

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6 Best Practices for Escaping Ransomware

Breaking news about cyber attacks has reached an all-time high recently, with ransomware attacks topping the list. Decades after Dr. Joseph Popp orchestrated the first ransomware attack in 1989, ransomware has been gaining momentum in recent years. Just this May, the WannaCry ransomware attack infected roughly 300,000 computers across 150 countries.

Ransomware attacks like WannaCry have affected all verticals, irrespective of the size of organizations. Security experts agree that beefing up IT security to combat ransomware attacks definitely helps organizations stay vigilant and escape threats. There are many antivirus solutions which can help detect ransomware attacks, but this kind of threat detection is fundamentally a reactive approach that can only reduce the spread of infection, not prevent it entirely.

Download our free e-book and start defending your organization against ransomware attacks.

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3 Quick and Easy Fixes to Increase Site Performance

Recommendations to Discuss with Your Development Team and Technology Partners.

When buying products online, shoppers have to put their trust into eCommerce stores. They have to trust that their information won't be stolen, that the order will go through and that it will be shipped on-time, to the correct location. When a site is slow, not only does it frustrate online shoppers, it takes away the legitimacy of the site and their trust in it.

Poor site performance can cost you sales, revenue, customers, and even a high ranking on search engines.

Download the guide to learn how you and your development team can boost site performance.

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How to Increase Your Average Order Value

In many commerce markets, acquiring new customers is difficult and expensive, it can often require a significant investment in demand generation marketing and advertising.

Increasing your AOV is one of the most effective and cost efficient ways to increase revenue and cash flow (a sign of any healthy business). Whereas increasing site traffic usually involves researching and executing complex marketing plans to attract new customers, increasing your AOV could be as simple as installing a plugin for your shopping cart.

Optimizing your site for higher AOV can also help you strengthen your business against unforeseen dips in traffic. You may get less traffic overall but see higher revenues due to increased AOV and more targeted marketing practices. Regardless of why your visitor numbers, your business will be in a better position with an optimized AOV.

So how can you get your customers to buy more items and spend more money with each purchase? This guide outlines five strategies you can enable with little or no extra investment.

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