Lessons in Archiving for Public Sector Agencies

In this three-part e-book, Don DeLoach walks public sector organizations through the key elements needed to respond quickly and accurately to open records requests: identifying what information needs to be retained and archived, best practices and procedures for retaining communications, finding and implementing an automated solution, and the important roles stakeholders play in the records response process.

From a CIOs perspective this eBook covers:

  • The challenges of archiving communications
  • Choosing the right archiving solution for your organization
  • Internal policies and rules
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How to Tackle Challenges of Information Technology

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this e-book to learn:

  • Why we have been doing IT wrong, and how putting culture first and technology second, valuing reuse, and leveraging KPIs can push CIOs to the right direction.
  • How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
  • How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices, and data.
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First, Break IT

The business of IT has changed dramatically. The emergence of an always-on, always-connected world means that old business models are being disrupted, consumers are demanding more, and the world is smaller and more connected than ever before. The traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. Companies can try to become digital by trying to do things the old way, but they will fall behind, and will face increasing competition.

In this ebook you'll learn:

  • How digital transformation is affecting your business
  • How to harness the digital revolution to your company's advantage
  • Real-world case studies of CIOs and senior IT execs who created a roadmap to increased agility, speed, and innovation
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Building the Connected Retail Experience

“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft

Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands.

In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain.

Download this eBook to learn:

  • How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leveraging API-led connectivity to accelerate IT project delivery speed
  • How APIs can be used to address the unique business and IT challenges faced by retailers
  • How MuleSoft’s out-of-the-box API designs, implementations, and connectors can accelerate the adoption of API-led connectivity
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The Future of Digital Retail

The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems.

Read this eBook to discover:

  • Why existing approaches are not sufficient for the pace of digital transformation that retail demands
  • How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers
  • How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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Cryptocurrency Mining Malware | Trends & Threat Predictions

In this comprehensive eBook, we describe how hackers and cryptocurrencies are impacting website security. As cryptocurrencies gain market capitalization, many cybercriminals are looking for opportunities to monetize on the growing popularity. Sucuri researchers have identified a variety of malware campaigns devised to infect websites and hijack valuable resources to mine cryptocurrencies. This content is intended to educate and bring awareness to the threat of cryptomining malware. Topics include cryptocurrencies, cryptominers, types of related malware infections, trends and threat predictions for 2018, and information on how administrators can mitigate the risk of a infection and protect their websites.

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Demanding More From Your Enterprise CDN

The future of the web needs to be faster and safer.

In 2018, there will be increasing pressure for IT departments, marketing, and business operations to prioritize website security and performance. The rise of website cryptominers, DDoS attacks, data breaches, and ransomware shows no signs of slowing down, and the impacts can be devastating for your brand. Organizations who use a CDN can cut costs, improve security, and redefine availability by leveraging a cloud-based proxy WAF and CDN. Stop paying by the gigabyte for obsolete tech and old datacenters. Many services have ambiguous pricing, add-ons, hidden costs, and bandwidth charges, but it doesn't have to be this way. Optimize the performance of your web properties and gain peace of mind with a professional security team, easy configuration, rapid response, and services such as threat protection, monitoring, incident response, and white-glove support.

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eBook: Contact Center Economics and the Cloud

Move to the Cloud with Confidence

If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.

Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.

This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:

  • The size of your contact center, and business requirements such as customer journey management
  • The location and quantity of contact centers being managed
  • The need for scalability, speed of deployment, and maintenance requirements

Read the eBook today!

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