The CIO’s IT Transformation Survival Guide

Learn from some of the best minds at Rackspace — including seasoned software architects to migration experts

IT Transformation isn’t easy. In fact, we know it’s complex and exceedingly difficult. But with the right guidance, you can bring sense to the chaos of people, processes and technology — transforming the way your IT engages with and serves your business.

To help you understand this process, we’ve laid out a meaningful discussion about the challenges of IT transformation. In this ebook, “The CIO’s Survival Guide to IT Transformation,” you’ll discover:

  • Actionable steps for moving your IT from one state to another
  • Common risks, challenges and roadblocks that can derail your transformation project
  • How to measure IT Transformation success
  • What IT Transformation looked like for AstraZeneca, General Motors, Capital One, General Electric and Novelis
  • Two keys to a successful IT Transformation journey
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The CIO’s IT Transformation Survival Guide

Learn from some of the best minds at Rackspace — including seasoned software architects to migration experts

IT Transformation isn’t easy. In fact, we know it’s complex and exceedingly difficult. But with the right guidance, you can bring sense to the chaos of people, processes and technology — transforming the way your IT engages with and serves your business.

To help you understand this process, we’ve laid out a meaningful discussion about the challenges of IT transformation. In this ebook, “The CIO’s Survival Guide to IT Transformation,” you’ll discover:

  • Actionable steps for moving your IT from one state to another
  • Common risks, challenges and roadblocks that can derail your transformation project
  • How to measure IT Transformation success
  • What IT Transformation looked like for AstraZeneca, General Motors, Capital One, General Electric and Novelis
  • Two keys to a successful IT Transformation journey
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5 Ways to Strengthen Your SaaS Security and Build Customer Loyalty

The SaaS business model is built on one thing – trust. As a SaaS provider, you must prove to prospects and customers that your platform is secure and their data is safe.

This eBook addresses the unique security requirements for SaaS companies including elastic infrastructure, shared resources, and the housing your customer data. Read all about:

  • Creating real-time security observability and monitoring workflows.
  • Applying operations principles to security
  • Data encryption and continuous scanning.
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True or False: Debunking Flash Myths

This e-book addresses common misconceptions about enterprise flash storage, providing clarity for anyone using or considering flash in enterprise environments. Learn about old myths laid to rest and the reality of how enterprises can make full use of their flash storage investment.

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Top 3 Things You should Know about Modernizing your SAN eBook

Migrating to a flash storage solution does much more than simply save you money. Read this ebook and learn the top three things to know about modernizing your SAN. Find out how you can accelerate your most important apps by up to 20 times compared to traditional storage—while minimizing downtime.

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eBook: Contact Center Economics and the Cloud

Move to the Cloud with Confidence

If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.

Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.

This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:

  • The size of your contact center, and business requirements such as customer journey management
  • The location and quantity of contact centers being managed
  • The need for scalability, speed of deployment, and maintenance requirements

Read the eBook today!

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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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Solving Problems with Application-building Tools: A Buyer’s Guide

As organizations embrace digital transformation, finding new, efficient ways to empower all teams to solve business problems through technology has become essential. One such way is to enable business professionals to build cloud applications that facilitate data sharing and collaboration, automate manual processes and provide greater insight. Download our whitepaper to learn more about how you can choose the right approach for your business application in order to drive operational efficiency and business growth.
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How to Build a Microsoft Teams Chatbot

Microsoft Teams is one of the latest additions to the Office 365 suite. And many organizations have already jumped at the chance to integrate Microsoft’s newest platform into their overall collaboration strategy. One of the useful features built directly into Microsoft Teams is the ability to create and embed a bot that can interact with users naturally through a chat or command-line interface, broadening your Teams app experience. Learn how it works and how to set it up through this ebook.

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Connecting the Lifecycle of Construction

HOW OPEN APIS FOSTER INNOVATION, BUILD BRAND AWARENESS, AND MAKE YOUR CUSTOMERS HAPPIER.

There is a myth that construction has been slow to adopt technology. The truth is that technology has been slow to provide solutions for AEC. But an open API approach to the industry has the power to change that.

Download our free eBook, “Connecting the Lifecycle of Construction,” and learn how open APIs can:

  • Allow for a culture of greater productivity and faster innovation
  • Bring success across the AEC ecosystem (and specifically your business)
  • Eliminate issues like double entry, data silos, and rework
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Construction Softwares Next Big Thing

Construction Software's Next Big Thing: The Platform

Download our free eBook to find out more about:

  • How APIs are expanding the current technology ecosystem
  • The challenges presented by unintegrated software solutions and how this affects organizations as a whole
  • How clients, field staff, and executives benefit from PaaS and APIs
  • Tips for choosing a platform solution to fit your needs
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A New Frontier: Construction OS

In the 1980s, paper was the dominant medium of exchanging information–project teams specifically, would have to physically hand over reports or drawings or send them in the mail.

Technology advanced and we moved on to fax machines and, eventually, computers and the Internet where we could share information from our mobile devices and store data in the cloud.

But technology is NOW advancing faster than ever and the construction industry is ready.

THAT’S WHERE CONSTRUCTION OS COMES IN.

Download our free eBook to find out exactly what an OS is, how it’s different than what you’ve been using, and how your business can use an OS to get ahead (by leaps and bounds) of the competition.

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Construction Software Buyers Guide

Choosing a construction software solution is an important decision. Not only is it a significant investment in terms of cost, time, and resources, the solution you choose will have an enormous impact on the daily activities of your construction teams. Therefore, it's vital to conduct the proper research and enter the process with the right information and questions in hand to help you select the best software for your teams.

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How Much Are You Losing to Rework?

Sources say it can be anywhere from nine to thirty percent of your profits. It may seem like these losses are an unavoidable and an accepted part of the building process, but they don't have to be...

Download this eBook to learn about the top six mistakes that create rework and how to avoid them.

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