Higher Education Admissions Report – Prospective Student Survey
What support do students expect from their school, and how can schools deliver this?
We surveyed higher education students in North America to learn what matters to them when they are choosing which school to join, how they expect to be engaged, and how schools can increase enrolment with this data at hand.
Live Chat Benchmark Report 2023
Every year, we publish our Live Chat Benchmark Report to help organizations understand how well their live chat team is performing compared to their peers by team size and by industry. With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.
Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:
- Chats per agent per month.
- Customer satisfaction.
- Wait time.
- Response time.
- Chat duration.
- Mobile chats.
- Industry breakdown.
Alongside these metrics, the report digs into the reasons behind the numbers to help you improve your own team’s metrics and overtake your peers.
Live Chat Security: Everything You Need to Know for Secure Live Chat
Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data.
However, the level of security offered by different vendors does vary widely. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches.
This blog post breaks down the potential threats to live chat security, and outlines how Comm100 Live Chat stays secure through industry-leading security features and compliances.
Higher Education Cheat Sheet: The 4 Challenges Facing IT & How to Overcome Them
There are four key challenges that are almost universally affecting university and college IT departments today:
- Growing digital infrastructure.
- High support volumes.
- Data security.
- Staffing.
In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.
From Pixel to Production: Bringing Embedded GUIs to Market
Building such graphic displays is a complex issue that requires expertise in many areas. Designers bring stunning graphics and a set of features to product development teams that struggle to accurately translate requirements into precise visuals and behaviors of hardware. A carefully crafted artistic vision for a product is altered or abandoned due to various constraints related to hardware, software, team know-how and deadlines. The end embedded user interface runs slowly and arrives late, frustrating users.
Download the webinar "From Pixel to Production: Bringing Embedded GUIs to Market". Learn how the right software and workflows can help teams efficiently and successfully design, develop, and deploy rich, top-performing GUIs for their products.
Getting Embedded GUls to Market
Join Altia for this live event on Thursday, October 27th at 10:00 AM EST/ 04:00 PM CEST. Can't participate live? If you register, we'll send you a recording after the webinar.
Beautiful branded embedded displays and touch screens are a must-have for everyday devices in the car, in the home or out in the world. These screens offer more than just aesthetics; they enable access to features and functionality that inform and empower users to interact with technology to make their lives better, smarter and simpler.
Building these graphical displays is a complex problem that requires expertise in many areas. Designers hand gorgeous graphics and a series of features to the product development team, who struggle with accurately translating requirements to precise visuals and behaviors on hardware. The carefully crafted artistic vision for the product shifts or is abandoned due to a variety of constraints related to hardware, software, team know-how and deadlines. The final embedded user interface runs slowly, arrives late and is a disappointment to users.
Register here for the live webinar "From Pixel to Production: Bringing Embedded GUIs to Market". Learn how the right software and workflows can help teams efficiently and successfully design, develop, and deploy rich, top-performing GUIs for their products.
Introducing Next Generation Automatic Speech Recognition
This white paper seeks to educate companies on use cases for next-gen ASR. You can incorporate it within your business and deliver more value to your end-customers by:
- Achieve above-average transcription accuracy up to 98.7%
- Reduce word error rates by up to 52.3%
- Reduce English dialect errors by over 2x
The Age of Voice Innovation, Part II: What Keeps You Up at Night
Join LumenVox, Dan Miller, Lead Analyst, Opus Research and Derek Top, Senior Analyst, Opus Research for a discussion that covers:
- How to identify elements of the voice channel most in need of an upgrade.
- How to migrate elements with an uncertain future to proven solutions.
- An overview of proven solutions at the lowest price.
- Scalability: Serving a diverse customer base across a spectrum of devices.
The Age of Voice Innovation, Part I: Attributes of the New Engine
Join LumenVox, Dan Miller, Lead Analyst, Opus Research and Derek Top, Senior Analyst, Opus Research for a lively discussion of the factors that are giving new shape to the Voice Channel for both self-service and employee communications, including:
- Pricing: Benefitting from single language models and steadily declining costs.
- Accuracy: Creating new services and use cases (Moore’s law moves to the cloud).
- Tooling: Democratizing NLU to create voicebots and augmented IVRs.
- Scalability: Serving a diverse customer base across a spectrum of devices.
What Are the Key Differentiators Between an EHR and Practice Management Software?
Once upon a time, medical practices had cabinets or shelves full of file folders. Inside the folders were records that contained information about their patients’ health, contacts, insurance coverage, and other aspects of their lives.
Today, some health care practices still use paper records to conduct their business. Some use software, and others use a combination of paper and electronic records.
Since many practices are using or may use technology to help them keep records and manage their practices, it’s useful to explore what electronic health records (EHRs) and practice management software are, what they do, and how practices can combine them.
Have A New EHR System? Why Training Your Staff Is Key
Is your medical practice switching from paper records to electronic health records (EHRs)? Are you switching from one EHR system to another?
EHRs are vital tools that could assist your practice and ultimately, your patients. But adopting one or switching to a new EHR system could be challenging.
That’s why training your staff beforehand is crucial. EHR system training provides many benefits because you could build confidence and reduce fears.
Altia Engineering Services Solution Brief – End-to-End Expertise in Embedded Graphical User Interfaces (GUIs)
With decades of experience in real-world embedded display scenarios, Altia’s Engineering Services Team is expert at solving difficult customer challenges—utilizing best practices to create custom software solutions, employing modern UX principles and quality testing practices.
Key Benefits
- Gain expertise and productivity without adding headcount.
- Obtain the best results and highest performance with your GUI projects.
- Get the most of our team’s deep technical knowledge, urgency and keen eye for quality.
- Work with local points of contact for your project – team members available worldwide.
- Fill in the gaps in your team’s expertise with Altia’s artists, UX specialists and embedded experts.
- Overcome tight turnaround times and performance challenges.
- Simplify your certification with our experts trained in ISO 26262, ASIL, MISRA and others.
Altia DeepScreen Solution Brief – Automatic Graphics Code Generator
Turn your Altia Design model into compact, deployable graphics code with Altia DeepScreen. Get artwork from any popular graphics software to production hardware from all popular silicon providers.
Key Benefits
- Automatically generate graphics code—no hand coding required.
- Build one GUI model and run on any hardware, any OS (or no OS).
- Pre-validate optimum processor and memory during development.
- Realize better quality, reduced risk and lowest possible price point.
- Simplified certification with efficient C source code.
- No loss of concept –the artist’s vision is deployed to production hardware.
- Save time and effort by scaling the same GUI model to a variety of hardware.
- Get your best UX by testing GUI model early and often with customers and key stakeholders.
- Go to market quickly with time-saving workflow that engages all members of your team.
Altia Design Solution Brief – A WYSIWYG GUI Editor
Altia Design is the centerpiece of Altia’s toolchain, used for building high-performance, professional-looking prototypes and GUIs without hand coding graphics one line at a time.
Key Benefits
- Collaborate efficiently with cloud-based access and pre-configured projects.
- Design and develop GUI models that can be scaled to a variety of hardware.
- Deliver your vision to production by importing 2D/3D assets from popular graphics tools.
- Connect to professional-grade logic tools to test your production code.
- Get your best UX by testing GUI model early and often with customers and key stakeholders.
- Go to market quickly with time-saving workflow that engages all members of your team.
Roundtable: 6 Top Universities – Meeting Student Support Expectations
Six leading higher education institutions come together to discuss the challenges of students’ sky-high support expectations, revealing the technology, tools, and strategies they are using to find success.
Tony Sandhu is the Vice President of Global Customer Success at Comm100 with over 12 years of experience in CS. He is responsible for driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Comm100 customers.
