B2B Customer Support Software – The Journey from Discovery to Onboarding and Beyond | SlashdotMedia AdOps Asset Management

B2B Customer Support Software – The Journey from Discovery to Onboarding and Beyond

Customer service organizations must rethink their cultures, staffing practices, and measures of success to best support the new workforce. That's according to the Forrester report on 2020 customer service megatrends. Doing so will take a reimagination of your current strategy and the way you measure success. On the customer's terms, not yours.

This is particularly important when it comes to B2B (business-to-business) customer support, where the customer is a more complex entity. They are also high value than B2C (business-to-consumer) customer. Which means that if your customer support falls short, the cost of losing that customer has a much higher negative impact to your organization.

This eBook provides a step-by-step guide to:

Understanding why now is the time to change your B2B customer support software.

How to choose the right B2B customer support software solution for your business.

Ensuring a successful implementation process.

Knowing what to expect after onboarding.

Tools and resources that empower B2B customer support teams to get the most benefit out of their software solution.

Download this eBook to learn more.

Modernizing with SQL Server on Linux for a Cloud Native World

Microsoft SQL Server enables developers and organizations to successfully harness the power of data in their preferred language and environment, including Linux for on premises, cloud and edge scenarios, as well as container deployments.

With SUSE, you have access to all the same enterprise-grade security features found in SQL Server on Windows with no compromises, available with cloud options like Pay-As-You-Go and Bring-Your-Own-Subscription and container-type deployments leveraging the SUSE Containers-as-a-Service offering.

Overcoming data security challenges in a hybrid multicloud world

Organizations are rapidly moving to the cloud, leveraging infrastructure as a service (IaaS), software-as-a-service (SaaS), platform as-a-service (PaaS), and Database as-a-service as new ways to optimize their business, even though these environments present new risks to sensitive data.

Data security solutions must be able to operate across multiple environments (physical, cloud and hybrid).

Read this ebook to learn more about how to secure sensitive data across a variety of environments, and how the IBM Data Security portfolio can help.

Five Common Data Security Pitfalls

Is your data security practice all that it should be? This ebook looks at five of the most prevalent and avoidable data security missteps organizations are making today, and how these "common pitfalls" can result in potentially disastrous attacks.

MSP’s Transform Their Endpoint Security eBook

In this eBook with Malwarebytes, learn about three different case studies of MSPs who used Malwarebytes Endpoint Protection in order to:

Prevent malware infections and associated disruption

Prevent client and MSP operational disruption due to ransomware

Increase level of endpoint protection

Reduce impact to end-user productivity

And overcome other endpoint security challenges

MSPs 5 Essentials from your Endpoint Security Partner

Managed Service Providers (MSPs) are an important part of the IT environment, providing the knowledge and the trusted partnerships that enable organizations of all sizes to embrace innovations made available by our era of digital transformation.

While there has never been a more exciting time to be an MSP, there are also many challenges MSPs must navigate to acquire and preserve long-lasting client relationships. When it comes to managing cybersecurity, safeguarding client endpoints is a critical piece of the MSP service offering.

In this eBook, learn how your selected endpoint security vendor can ensure that you can streamline your client deployments, simplify your ability to prioritize your response efforts, and manage your clients at scale.

Overcoming data security challenges in a hybrid multicloud world

Organizations are rapidly moving to the cloud, leveraging infrastructure as a service (IaaS), software-as-a-service (SaaS), platform as-a-service (PaaS), and Database as-a-service as new ways to optimize their business, even though these environments present new risks to sensitive data.

Data security solutions must be able to operate across multiple environments (physical, cloud and hybrid).

Read this ebook to learn more about how to secure sensitive data across a variety of environments, and how the IBM Data Security portfolio can help.

Five Common Data Security Pitfalls

Is your data security practice all that it should be? This ebook looks at five of the most prevalent and avoidable data security missteps organizations are making today, and how these "common pitfalls" can result in potentially disastrous attacks.

Delivering work from anywhere for the hybrid multi-cloud

The Covid crisis of 2020 has taught IT an important lesson: No organization was truly ready for a global, dispersed workforce and the elimination of traditional security perimeters.

The impact on IT operations, security, and application performance has put new pressures on organizations to quickly adapt to a workplace dynamic that is forever changed.

This eBook looks at how enterprise IT workspaces have evolved, and what organizations must consider when planning to deploy their work from anywhere IT.

Smarter data security with IBM Security Guardium

Businesses are embracing hybrid multicloud-based deployment models in order to gain agility and drive their organizations forward. But such a deployment can increase the attack surface, potentially resulting in a host of new data security and compliance challenges.

Learn how IBM Security Guardium—with broad visibility and monitoring, actionable insights and remediation controls—can help you take a smarter, integrated approach to safeguarding critical data across hybrid, multicloud environments.

Overcoming data security challenges in a hybrid multicloud world

Organizations are rapidly moving to the cloud, leveraging infrastructure as a service (IaaS), software-as-a-service (SaaS), platform as-a-service (PaaS), and Database as-a-service as new ways to optimize their business, even though these environments present new risks to sensitive data.

Data security solutions must be able to operate across multiple environments (physical, cloud and hybrid).

Read this ebook to learn more about how to secure sensitive data across a variety of environments, and how the IBM Data Security portfolio can help.

Five Common Data Security Pitfalls

Is your data security practice all that it should be? This ebook looks at five of the most prevalent and avoidable data security missteps organizations are making today, and how these "common pitfalls" can result in potentially disastrous attacks.

Encryption: Protect your most critical data

As firms face a growing list of data protection regulations and customers become more knowledgeable about their privacy rights, developing a data privacy competence has never been more important. Sustained compliance delivers a number of benefits, but firms with reactive and siloed privacy tactics will fail to capitalize on them.

Forrester Consulting evaluates the state of enterprises’ data privacy compliance in a shifting regulatory landscape by surveying global enterprise decision makers with responsibility over privacy or data protection. This report analyzes how they are evolving to meet the heightened data protection and privacy expectations of legislators and consumers, along with the benefits they can expect from a holistic data privacy approach.

Governance Model for a Culture of Innovation: A Playbook for Centers of Excellence

In this age of agility, businesses must operate under more pressure than ever before – competing with cloud-native companies, addressing increasing customer demands, and responding to market volatility at a global scale.

Companies know that they must pursue digital transformation as a priority but have to re-think traditional transformation strategies or risk falling behind. To ensure that your organizational culture is ready to take on these key digital transformation efforts, and become a more flexible and adaptable business, organizations can take steps to improve their culture from the top and throughout the organization.

In this eBook with Quick Base, learn more about the governance model that is supported by a Center of Excellence, and ensure that your systems and processes will be successful for your business to remain resilient for the long-term.

From Frustrated to Automated

If you’re like most people with a job at the front lines of the business, you’re likely spending at least part of each day searching for data or manually compiling it from across your organization’s core systems.

Despite how frustrating it is, many professionals have grown so used to this situation that they’ve just accepted it as the status quo. Luckily, there is a better, faster, and easier way to simplify, collect, share, and report on data needed on a recurring basis.

In this Quick Base eBook guide, learn about the five steps of process automation and data consolidation, and how it can enable you to automate processes and workflows, compile reports that save time, deliver real-time insights, lower risks, and ultimately advance the success and competitiveness of the business.