SlashdotMedia AdOps Asset Management

The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

Forrester’s third annual survey of SMA professionals, done in conjunction with the USA chapter of the IT Service Management Forum (itSMF), shows that since 2011, areas like process maturity, service catalog development, DevOps, and strategic thinking have improved, but not by much and not enough to keep up. Demand from the business is growing exponentially, while technology management’s ability to support it is progressing linearly, and though service management is an integral part of IT, it is not immune to obsolescence. SMA professionals should use this benchmarks report to understand their service management program’s status, strengths, and weaknesses and where they should focus future attention and investments to transform this borderline stasis into substantial progress.

Gain Faster Value From Your Configuration
Management System

This white paper defines some of the recommended Configuration Manager use cases to consider when designing the architecture of your CMS and the data to be consumed. Use cases may vary from easy and quick to obtain to advanced cases that require additional investment in personnel or processes from Configuration Manager. Download the technical white paper to use as a starting point to build upon as your company’s CMS initiative progresses.

nomorerack Case Study

Learn how nomorerack.com protects its website and brand image with Neustar DNS and DDoS security services.

Secure DNS Prevents Attacks Video

You’ve probably been hearing plenty about the threat of DDoS attacks—and how more and more attackers are targeting DNS. Watch this short video and hear Neustar’s Rodney Joffe explain how hardened DNS can keep your business safe.

It’s Time for a Serious Talk: 3 Questions to Ask Your DNS Host about Lowering DDoS Risks

It’s no secret that DDoS attacks are worsening by the day. From the largest financial institutions to smaller Internet companies, everyone’s a target. Neustar has had wide-ranging conversations with clients wanting to know how they can optimize protection as DDoS attacks increase in frequency and size. Most of these conversations boil down to three key questions and form the conversation you should be having, too—whether you use Neustar, another provider or your in-house team to manage your external DNS.

The Total Economic Impact™ Of IBM MQ

Read this Forrester Consulting analyst report to help you evaluate the potential financial impact of deploying IBM® MQ for message-based connectivity between business applications and other IT systems. Benefits can include:

• Reduced support incident costs through higher reliability
• Improved team efficiency as a result of reduced application complexity
• Reduced hardware requirements because of better throughput
• Reduced maintenance costs as a result of built-in alerts and application monitoring capabilities

Putting the Design in Responsive Design

Mobile devices are rapidly becoming the predominant consumer choice, with adoption increasing daily as PC sales diminish in response. Designing your digital site for desktop or laptop, as well as tablets and smartphones within a single codebase, is called responsive design.

Gartner Report – Data Growth Demands a Single, Architected IT Operations Analytics Platform

The volume and variety of data required to monitor and manage complex IT systems has grown exponentially, which increases the need for new technologies to ingest, store and analyze the data. These technologies will need to be organized into a single, architected platform. The demand for IT operations analytics (ITOA) processes, technologies and services has grown significantly during the past two years. The primary goal of ITOA platforms is to deliver inferences about IT operations data to its users — an inference being an explicit addition to the information present in the data itself, generated by deductive and inductive processes applied to the data. Read Gartner’s report on IT Operations analytics to learn more.

Intelligent IT Operations

Consolidating IT event management in a centralized operations bridge can help you increase efficiency in the short term while setting the stage for greater competitiveness over the long term. Read the white paper and learn how your organization can benefit from faster advanced event management, problem resolution, higher service quality, and lower overall IT costs.

Overcoming Five Roadblocks in Your Ticketless IT Journey

There are 5 roadblocks to getting to "ticketless" IT - and HP has 5 ways to remove these roadblocks. Learn how to get on the ticketless track with HP Service Anywhere.

Three Ways Big Data Can Transform Your Service Desk

Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This isn’t a vision for the future. It’s the reality today for growing numbers of organizations that are leveraging big data and connected intelligence to transform the service desk. In this white paper, discover three ways big data can transform your service desk.

Digital Business Requires Application Performance Management

Learn how IT leaders are using application performance management (APM) to address their top business priorities. In this Forrester Technology Adoption Profile, you’ll explore current challenges in digital service management and how APM can help solve them. Find out:

Which issues pose the greatest threat to your digital service management effectiveness
How APM can improve both business and IT productivity
What IT infrastructure and operations professionals need to succeed today

Five Key Elements of Complete IT Compliance

Ensuring complete compliance with regulatory requirements and best practices grows more challenging every day. Security and compliance teams need to move fast to reduce risk, but run into conflicts with under-resourced operations teams attempting to control change—leading to a SecOps gap between audit and remediation. Read this eBook and learn more about reducing the SecOps gap and how you can make even the most complex and dynamic IT infrastructure fully secure and compliant.

Redefining Networks for Cloud, Analytics, Mobile, Social and Security

New technologies such as cloud, big data and analytics, mobile and social are transforming IT and business and bringing networks to the breaking point. In this white paper, IBM explores the impact of technology forces on data center and enterprise networks, and reveals the changes you’ll need to make to keep your network healthy. Read the white paper to learn how IBM can help you transform your network to meet the challenges of today’s technologies

Server Managed Services – Integrated Managed Infrastructure

Around the globe, organizations are struggling to manage their increasingly complex IT infrastructures, putting them at risk of downtime, lost revenues and a damaged brand reputation. Read the service profile to learn how IBM’s Server Managed Services—integrated managed infrastructure offers an array of server management support, from single tasks to end-to-end management that can help you drive down infrastructure management costs, rapidly respond to changing business requirements, improve availability while keeping your assets within your premises and enable you to choose and pay for only the services you need.