How to Make a More Efficient IT Helpdesk
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.
Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:
- How to maximize your team's capabilities.
- Tactics to increase user knowledge.
- Best practices for Helpdesk communication.
- Clear, visual instructions for implementation.
Digital Transformation of HR
Employee engagement, recruitment and culture have all undergone a digital transformation. That can make hitting your HR goals more difficult.
This new guide features a range of tips and visual examples to help you connect with, engage, and motivate your employees in a digital workplace.
Get your copy now for tips and best practice on how to:
- Boost engagement and reduce disconnection
- Revitalize training and development
- Create richer, more immersive onboarding
- Rebuild positive workplace culture
Cracking the Hackers – How to Build a 100% Engaged Human Firewall
Every day over 2,200 cyber-attacks hit organizations around the world. The human firewall is under threat. Phishing scams, malware and other tactics exploit remote workers’ weaknesses.
Doubling down and ensuring 100% effectiveness of your human firewall has never been more important.
This exclusive free guide contains everything you need for a successful cyber security campaign:
- The cyber-threat today – what does it mean for you?
- A block and tackle strategy – combining protection with proaction.
- Employee communication – tactics from training to breaches.
- Building an InfoSec campaign – how to get your messages read and acted on.
How to Make a More Efficient IT Helpdesk
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.
Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:
- How to maximize your team's capabilities.
- Tactics to increase user knowledge.
- Best practices for Helpdesk communication.
- Clear, visual instructions for implementation.
Microservice Catalogs Explored
A microservice catalog simplifies cloud-native architecture by displaying all services in one place. A microservice catalog facilitates collaboration across organizational siloes, saves money by encouraging reuse, and tames the difficulty common to a shared service architecture.
As you mature in your microservice journey, the need to manage microservices from a central location will become clear. Part of the complexity of a microservice implementation is understanding who uses them, where they are running, and their impact.
This whitepaper explores the use of a microservice catalog. It covers the data managed, who uses it, and the different players in the market.
A Catalog to Version Your Microservice Supply Chain
Have you thought about what your future looks like when you’re managing hundreds of containers with microservices that make up a single version of your software solution? Let’s just say, you’re going to need more than an Excel spreadsheet to track large numbers of microservices.
Microservices at scale offer new challenges in managing your software supply chain. Read out DeployHub is solving the challenge through microservice versioning.
Know Your Microservice Blast
Your microservice ‘blast radius’ shows how an update to any independently deployed service impacts the consuming applications across your clusters.
Knowing your blast radius can increase microservice sharing by as much as 50% and substantially cut your development cost by facilitating a service-oriented architecture and improving your application’s quality.
This whitepaper outlines how DeployHub can help you understand a microservice’s blast radius before you deploy. DeployHub can show you what ‘product’ teams will be impacted when a shared services is update, across all clusters.
Save 50% of your recruiting costs
Did you know that our AI-driven recruiting service can help you save 50% of your recruiting costs? Not only will our solution save you money, but it will also save you time – more than 170 recruiting hours per hire, to be exact.
Download this Data Sheet to know more about what we do, how we drive results, and how you can hire faster and smarter with AI-powered recruiting.
How Onesignal Boosted Its Talent Pipeline By 65% With An AI-Powered Solution
Like many companies hiring for software engineering roles, OneSignal was having a hard time filling their candidate pipeline with traditional recruiting channels. They decided to partner with Celential.ai to increase their talent pool and hire for critical roles more quickly.
Within the first three months of our partnership, OneSignal saw significant results:
- 65% increase in warm engineering candidates
- 68 ready-to-interview candidates
- 4 critical hires were closed
Read the case study to learn more about how OneSignal filled its critical engineering roles with ease.
AI Talent Graph: New Frontier In Recruitment Tech
While hiring is one of the most important functions of the workplace, its processes haven’t seen much innovation in decades. At Celential.ai, our goal is to change that — that's why we’ve developed our proprietary AI-powered Talent Graph.
By combining advanced AI algorithms with massive data from thousands of signals and hundreds of sources, our Talent Graph uncovers deep insights about individuals, organizations, and their mutual fit. Here's an example:
Read our blog to learn the ins and outs of our Talent Graph, and how it can enable precise talent matching and hyper-personalized engagement at scale.
AI-powered Proprietary Talent Graph
New Frontier in Recruitment Technology
Hiring is arguably the most important job at any workplace, yet the process hasn't undergone much innovation over the last twenty years. At least, that was the case before the AI-powered talent graph. This article explains Celential.ai’s proprietary talent graph in detail and how it can supercharge your recruitment efforts.
Download the data sheet to learn:
- How the proprietary talent graph is created using massive data and machine learning algorithms
- The breadth and depth of insights it can uncover with a real candidate example
- Four ways the proprietary talent graph can empower your recruitment process
Creating An Exceptional Candidate Experience For Tech Recruiting Success
Insights & Best Practices To Better Attract, Engage and Close Candidates In The Competitive Market
Many of us know the pain of the current tech talent squeeze, but are we in touch with what matters most to candidates in the hiring process? A stellar candidate experience directly translates into recruiting success — it helps companies boost employer branding, retain talent through every stage of engagement, and increase the possibility of a successful closing.
In this webinar, talent leaders from high-growth teams shared their best practices for improving candidate experience in the tech recruitment process and actionable tips for thriving in the remote hiring environment. Key topics include:
- What tech candidates want to see from you
- How to create a memorable first impression to attract talent
- How to minimize friction in your hiring process
- How to maintain a "human touch" in virtual interactions
- How to leverage technology to enhance the candidate experience
Building A Strong Tech Talent Pipeline
7 Strategies To Hire Faster and Smarter For High-growth Teams
2021 has been a boon for venture capital investment, post-pandemic growth, and available human capital via remote work. Consequently, the demand for tech talent is exploding with no signs of slowing down. How can hiring teams attract quality and diverse tech employees in this competitive landscape?
Over the past few years, we’ve worked with 100+ high-growth teams with the same core need: getting the right people into their organization as fast as possible. Here, we’re sharing what has worked best for these companies.
Download our ebook for actionable strategies, tips, examples, and resources about:
- How to drive candidate engagement with your brand across multiple channels
- How to use GitHub, Stack Overflow, and professional networks to source quality candidates
- Where and how to find candidates with diverse backgrounds
- How to get more passive candidates to respond
- How to improve your candidate experience to make closing easier
2021 Silicon Valley Software Engineering Talent Report
Exclusive Insights Into The Supply of This High-demand Workforce
The talent war for software engineers is ramping up across the globe, especially in highly competitive markets like the San Francisco Bay Area. To help hiring managers and talent leaders better navigate the evolving landscape and develop targeted recruiting strategies, here we are sharing unique insights on the supply of software engineer workforce in Silicon Valley. This report is developed from Celential.ai's rich talent graph of 5M software engineers in North America and an AI algorithm for a deep understanding of individuals and companies.
Download our full report to learn about:
- How many software engineers are in the Bay Area
- Workforce size and structure across a variety of roles (frontend, backend, full-stack, QA, DevOps, mobile, security, data, etc.)
- Quantitative breakdowns of experience, tenure, education, and salary for each role
SkyPrep – The LMS Without The Mess
Empower your organization with knowledge that matters
Provide a seamless training experience for your employees, customers, and partners to accelerate growth and drive business success.
Organizations choose SkyPrep when they experience:
- High training costs and complex logistics with in-person training.
- Time-consuming manual record-keeping for compliance requirements.
- Difficulty providing standardized, consistent training companywide.
- High employee turnover (Call centers, fast food, retail).
- Inability to easily track learner progress and see who has overdue training.
- Training that led to knowledge gaps and poor employee performance.
- Difficulty training employees and franchisees in various remote locations.
- Disjointed training and need to scale, formalize and streamlinetraining.
Improve your online training today with SkyPrep!
