Market Overview: SaaS IT Service Management Tools

The availability of SaaS ITSM tools offers new options for IT infrastructure & operations teams - but this new type of solution isn't a panacea. You'll still need to base your decision on the needs of your customers and your organization, and ask focused questions about areas such as ease of upgrade and total cost of ownership. To realize the full potential of SaaS to deliver technology services better, faster, and cheaper, you may also have to make new investments in people and process. This Forrester Research-market overview provides guidance to help you remain grounded and well-informed when considering the potential of SaaS for ITSM. Overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets help you understand the available options.
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Master the Service Catalog Solution Landscape In 2013

Successful IT organizations today go beyond just keeping the lights on - they partner with the business to achieve broader goals. To fulfill this more strategic role, IT must shift their focus from technology implementation to the support, delivery, and operations of services to address specific business needs. A well-defined, business-centric service catalog can serve as the lynchpin of this approach, providing a strategic control point for the business to enable visibility, agility, and control. To date, though, few service catalogs have evolved beyond simple descriptions of IT capabilities and services. This report by Forrester Research, Inc. examines the crucial role of the service catalog for enabling business success, and how IT leaders can best realize its benefits.
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IBM NeXtScale System

Joe Clabby reviews the functionality and benefits of the new IBM NeXtScale System. The arrival of ultra-dense, hyper-scale designs such as IBM's NeXtScale System (NeXtScale) is changing system design dynamics in the HPC marketplace. NeXtScale is based on standard components (such as standard racks, networking, and memory). These servers can be serviced from the front. They are pretest-ed for reliability and are optimized for performance and efficiency. They are tuned to reduce energy waste. They can be pre-configured and pre-programmed to speed deployment and time to value.
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IT Informatik Case Study

IT Informatik chose a full virtualization strategy, based on IBM® PowerLinux™ servers with IBM PowerVM® virtualization and Live Partition Mobility, to manage its SAP hosting services. The new solution slashes IT operational costs by more than 50 percent and enables IT-Informatik to set up new customer environments 80 percent faster.
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IBM Power VM Virtualization Technology on IBM Power7 Systems

This technical white paper presents benchmark results showing greater VM consolidation ratios than demonstrated in previous benchmarks and demonstrating the extent of the performance lead that PowerVM virtualization technologies deliver over x86-based add-on virtualization products. The tests, running two workload benchmarks of different consolidation ratios on POWER7 processor-based and comparable Intel-based systems, demonstrate the exceptional performance and scalability of PowerVM virtualization technologies compared to VMware vSphere1 on an x86-based platform.
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How to Benchmark your service desk

All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them.
Instead of misleading measures that compare apples to oranges, the true value of benchmarking comes from within - from tracking internal metrics overtime. Read this white paper by the Service Desk Institute to learn the best ways to benchmark your performance and identify areas of improvement.

Download the white paper to find out:

- The problems with industry benchmarking
- Why true value comes from internal benchmarking
- What performance measures to focus on
- Why all routes should lead to service improvement
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Seeding Clouds on Power Systems with IBM SmartCloud Entry

Although many organizations recognize the benefits of private clouds, they may need to progress gradually to sophisticated cloud deployments. IBM® SmartCloud™ Entry on IBM Power Systems™ servers fill this need for a scaled-down cloud solution. It leverages PowerVM virtualization software to enable quick and easy deployment of private clouds.
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Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and Accounting Operations

An analysis of data from 1,200 benchmarking study participants quantifies the benefits an organization can gain through the use of enterprise resource planning systems (ERP's). Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300 percent material improvements in efficiency, and as much as 65 percent reduction in costs associated with performing Finance and Accounting operations.
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Delivering enterprise solutions for a world on the move

IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, Blade Center) and storage, DB2 database, Alloy, middleware and software. An innovation partner for SAP projects.
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Lease vs. Purchase: How to Choose

In this white paper we will explore the leasing option for technology asset acquisitions and IBM's particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services providers, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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Prepare for software-defined networking: Build the foundation for SDN with OpenFlow

Many enterprises are unable to achieve business innovation because of aging networking environments. Enterprise network design and architectures have remained largely unchanged for more than a decade. While applications and systems have evolved to meet the demands of a world where real-time communications, rich-media, and mobility are the norm, the underlying network infrastructure has not kept pace. Read this paper if you are interested in making your enterprise network more agile and adaptable to changing business needs. This paper describes the benefits of software-defined networking (SDN) enabled by OpenFlow technology. SDN, enabled by OpenFlow, holds the promise of breaking the logjam in network agility by eliminating legacy human middleware and paving the way for innovation.
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Realising the power of SDN with HP Virtual Application Networks

Many enterprises are unable to create business innovation because of aging networking environments. Network design and architectures have remained largely unchanged for more than a decade. While applications and systems have evolved to meet the demands of a world where real time rules, the underlying network infrastructure has not kept pace. Software-defined networks (SDN) redefines the way we think about the network and removes the barriers to innovation by giving cloud providers and enterprises complete programmatic control of a dynamic, abstracted view of the network. This white paper gives an overview of software-defined networking and how HP is leveraging SDN to deliver the Virtual Application Networks strategy.
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