What support do students expect from their school, and how can schools deliver this?
We surveyed higher education students in North America to learn what matters to them when they are choosing which school to join, how they expect to be engaged, and how schools can increase enrolment with this data at hand.
As we look at today’s legal landscape, the Smokeball team is in awe of how rapidly the legal community has adopted new ways to attract and serve clients since the global pandemic began in 2020. Smokeball surveyed 200 law firms with less than 30 employees across the United States to better understand these industry shifts and emerging trends. In three short years, legal professionals have learned how to work from anywhere, provide clients with the same (or better) levels of service remotely, and run their law firms as efficient, profitable businesses.
But there is still a long road ahead to harness the true power of adopted technology. The next era will focus on streamlining: unifying systems to improve law firms’ workflows, increase profits, and better support client relationships.
Every year, we publish our Live Chat Benchmark Report to help organizations understand how well their live chat team is performing compared to their peers by team size and by industry. With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.
Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:
Alongside these metrics, the report digs into the reasons behind the numbers to help you improve your own team’s metrics and overtake your peers.
There are four key challenges that are almost universally affecting university and college IT departments today:
In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.
Empty offices? It’s time to fix that.
Executives are responsible for offering employees flexibility while also maintaining a strong company culture. That begs the question: How do you get employees to come into the office without directives or mandates?
Robin set out to find the answers by surveying over 350 full time employees. Turns out, employees like coming into the office, they just need the right incentives. One of the main drivers? Other people.
For more insights like this, download the full report.
Did you know that 77% of people feel the hybrid work environment had an effect on their company culture and overall experience? Robin polled over 300 professionals to better understand what great leadership looks like in a hybrid world and how organizations can better support their teams.
Robin’s report found that employees want leaders who:
Download now to find out more about how to lead hybrid teams to success.
Hybrid work is here to stay but what are the implications for the future of how and where we work? Office footprint is an area of particular interest as companies adjust to a more fluid schedule. Can businesses turn under-used spaces into cost-savings?
Robin polled 247 business owners, facilities managers and those in charge of office space utilization to get a better idea of what flexible companies plan to do with their spaces. We uncovered data that paints a story of future offices:
Download the report for more data and plenty of insights of where the future of work will take us next.
You want to get employees into the office? Think beyond just meeting room and desk scheduling. Focus on their experience. Companies are moving past the basics and developing more human-centric approaches to the workplace.
Robin interviewed 200 business leaders to learn more about the past, present and future of their hybrid work plans. Get the answers to questions like:
The conversation around hybrid work has moved past return to office logistics and onto long-term measures of success. Download the report and join the conversation.
The data execution gap is real. We surveyed more than 500 CIOs and technology heavy hitters to uncover key attributes of “data leaders”—companies that excel at using data to deliver value to customers and derive at least 20% of revenue from data and analytics. Read the report to learn:
The State of the Data Race 2022
In an independent survey of 500+ CIOs and technology leaders, it revealed that leveraging real-time data pays off in two important ways: higher revenue growth and increased developer productivity.
Some highlights from the State of the Data Race research report:
Competition is fierce for hiring top engineering talent in today’s market. As engineering roles become more specialized, companies are fighting to hire from a small talent pool. To win this war for talent, you need a way to separate the great from the good.
Technical assessments were created to help you do just that – to narrow down your candidate pool, identify the best and the brightest, and help you make better hiring decisions. In this report, you will learn all that you need to know in order to choose the right platform to take your hiring to the next level, including:
Competition is fierce for hiring top engineering talent in today’s market. As engineering roles become more specialized, companies are fighting to hire from a small talent pool. To win this war for talent, you need a way to separate the great from the good.
Technical assessments were created to help you do just that – to narrow down your candidate pool, identify the best and the brightest, and help you make better hiring decisions. In this report, you will learn all that you need to know in order to choose the right platform to take your hiring to the next level, including:
Lorsqu'il s'agit de planifier des pipelines d'intégration de données, plusieurs cas d'utilisation peuvent avoir un impact sur votre business intelligence (BI). Pourtant, l'objectif final est le même : simplifier et accélérer l'accès aux données pour l'analyse.
Lisez le rapport mondial 2021 Data Pipelines and Integration de Dresner Advisory Service et vous constaterez que la nécessité d'une meilleure intégration des données est évidente. En fait, 99% des entreprises qui ont réussi leurs initiatives de BI se sont beaucoup plus concentrées sur l'intégration de données que leurs pairs. Obtenez l'étude maintenant pour :
Prêt à faire progresser les efforts d'intégration de données de votre entreprise ? Commencez par développer la bonne stratégie et en vous associant à des fournisseurs qui offrent les bonnes capacités pour créer et automatiser vos pipelines de données.
When it comes to planning for data integration pipelines, there are multiple use cases that can impact your business intelligence (BI). Still, the end goal is the same: Simplify and speed access to data for analysis.
Read Dresner Advisory Service’s 2021 Data Pipelines and Integration global report, and you’ll find the need for better data integration is clear. In fact, 99% of companies that succeeded with their BI initiatives focused significantly more on data integration than their peers. Get the study now to:
Ready to advance your company’s data integration efforts? Start by developing the right strategy—and partnering with vendors that deliver the right capabilities to build and automate your data pipelines.
In response to COVID-19, grantmakers and foundations across the world were faced with a mountain of challenges that demanded immediate change and innovation.
What many didn't anticipate was how these adaptations would set the groundwork for a new set of best practices that would transform grantmaking and the way we approach mission-driven work.
In this free report, gain insight to:
Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.
Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.
Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:
