SecOps Report: 52% of Companies Sacrifice Cybersecurity for Speed

A recent Threat Stack survey finds that over 50% of companies admit to cutting back on security measures to meet a business deadline or objective. As long as companies are willing to sacrifice security at the altar of speed, the long-held dream of marrying DevOps and security simply won’t come true.

This report examines why the vision for SecOps hasn’t become a reality at most organizations. Key findings indicate that:

  • 68% of companies state that their CEOs demand DevOps and security teams not do anything to slow the business down
  • 62% say their Ops teams push back when asked to deploy secure technology
  • 57% say Ops teams push back on security best practices
  • Read more now!
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IDC MarketScape: Worldwide All-Flash Array 2017 Vendor Assessment

IDC MarketScape Names Pure Storage a Leader in the 2017 MarketScape on All-Flash Arrays

Streamline your vendor assessment with the 2017 IDC MarketScape on All-Flash Arrays.

You will learn:

  • Flash storage future outlook
  • IDC’s independent assessment of All-Flash Array providers
  • Why Pure Storage was named a leader (HINT: putting customers first)
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True or False: Debunking Flash Myths

This e-book addresses common misconceptions about enterprise flash storage, providing clarity for anyone using or considering flash in enterprise environments. Learn about old myths laid to rest and the reality of how enterprises can make full use of their flash storage investment.

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Keys to Business Success with All-Flash Storage

Are you building a business case for replacing disk systems with all-flash? Read this paper to find out what enterprise users are saying about their own experiences with all-flash storage. Findings are based on over a dozen different product reviews.

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Make Your Infrastructure Data Ready with NetApp

Your IT team is struggling with aging, inflexible, and complex infrastructure and processes that make it difficult to support new business needs or take advantage of cloud. Learn how you can transform your data infrastructure using flash storage to meet service level performance and availability, enabling your team to focus on the delivery of new applications and services.

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Top 3 Things You should Know about Modernizing your SAN eBook

Migrating to a flash storage solution does much more than simply save you money. Read this ebook and learn the top three things to know about modernizing your SAN. Find out how you can accelerate your most important apps by up to 20 times compared to traditional storage—while minimizing downtime.

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Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Get Gartner’s Complete Analysis of Each Contact Center Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Get the complimentary report now to:

  • Compare contact center vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Selecting the right multichannel cloud contact center has never been more clear

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:

  • Compare cloud contact center solutions based on the strength of their technology platforms
  • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
  • Understand each vendor’s market impact and why Genesys was chosen as a leader
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eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Selecting the right multichannel cloud contact center has never been more clear

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:

  • Compare cloud contact center solutions based on the strength of their technology platforms
  • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
  • Understand each vendor’s market impact and why Genesys was chosen as a leader
View Now

eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort
View Now

Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants –Leaders, Challengers, Visionaries and Niche players
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Forrester Report: The Total Economic Impact™ Of Genesys PureCloud

Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.

In this commissioned total economic impact study (TEI), Forrester Consulting examines the PureCloud platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform—to give you a comprehensive framework for evaluating this cloud-based omnichannel contact center solution.

  • Quantified financial benefits for users
  • Costs associated with the system
  • The total economic impact of the PureCloud platform
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Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players
View Now